Arantza Sánchez

Eighth-semester Mechatronics Engineering student at Instituto Tecnológico de Toluca with experience in data analysis, CRM management, lead generation, and process monitoring. Skilled in Excel, database management, and digital tools for tracking performance indicators. Academic experience in mechanical design, SolidWorks simulations, vibration analysis, and automation projects. Highly organized, adaptable, and results-oriented, with strong self-learning and problem-solving abilities

CRM & Data Management Assistant - OrquideaShop

(2024-01)

• Managed and updated customer databases for sales tracking and follow-up.
• Managed CRM platforms including Business Suite and CRM Kommo.
• Coordinated customer follow-up processes and lead management activities.
• Contributed to commercial strategies generating monthly sales exceeding $100,000 MXN.
• Organized and maintained customer information to improve response times and operational efficiency.
• Scheduled and monitored digital communication campaigns through Meta Business Suite and Hootsuite.
• Improved lead tracking and customer follow-up processes.
• Supported business growth through data-driven decision-making.
• Maintained organized databases for sales and customer management.

Bachelor's Degree - Mechatronics Engineering - Instituto Tecnológico de Toluca (2022-01)