Armando Sanchez

Over a 12-year career in tech, working in Latam for international and local companies, I have played an essential role in developing strategic plans and improving a wide range of support and services across different industries and business models.

IT Engineer - NetCracker Technology

10/2021 - Present

• Assigning and removing VOIP extension;
• Office security and access control;
• Regional Active Directory management, user creation, work station creation; account unlock, password reset, group assignment;
• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
• Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
• Working with senior and top management on the support and maintenance related questions;
• Windows OS, Imaging, troubleshooting, Updates, Logs review;
• Corporate Sim card and Cellphone management,
• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time;

IT Team Leader – MarketIT

12/2019 – 09/2021

• Design, development and management of the end-to-end support process, based on management’s specifications;
• Active Directory management/ Server 2016: AD monitoring, Reports, workflows, user creation single or mass deployment, work station creation single or mass deployment;
• Office 365 management: Exchange, Share point, license management;
• New recruits training; LV1-LV2
• Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
• Internal and external communications management, carrying out of regular meetings / phone calls / conferences / presentations;
• Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
• Working with senior and top management on the support and maintenance related questions;

2011 – Associate’s – Elgin Community Collage