Armando Sanchez

IT Help Desk Engineer

Talento

Coyoacán, Delegación Coyoacán200 MXN/horaMiembro desde 11 de agosto de 2023

Contrata sus servicios

Solicita un presupuesto sin compromiso

ticket management active directory managementit team leaderit help desk engineerit engineer

Sobre mí

Over a 12-year career in tech, working in Latam for international and local companies, I have played an essential role in developing strategic plans and improving a wide range of support and services across different industries and business models.

Experiencia

IT Engineer - NetCracker Technology

10/2021 - Present

Assigning and removing VOIP extension;
Office security and access control;
Regional Active Directory management, user creation, work station creation; account unlock, password reset, group assignment;
Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
Working with senior and top management on the support and maintenance related questions;
Windows OS, Imaging, troubleshooting, Updates, Logs review;
Corporate Sim card and Cellphone management,
Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time;

IT Team Leader – MarketIT

12/2019 – 09/2021

Design, development and management of the end-to-end support process, based on management’s specifications;
Active Directory management/ Server 2016: AD monitoring, Reports, workflows, user creation single or mass deployment, work station creation single or mass deployment;
Office 365 management: Exchange, Share point, license management;
New recruits training; LV1-LV2
Planning account budget and resources; keeping IT Department within the allocated budget; finding the resources to execute on time and on budget;
Internal and external communications management, carrying out of regular meetings / phone calls / conferences / presentations;
Ticket management, keeping up the standers of ticket resolution and providing detail fallow up of tickets.
Working with senior and top management on the support and maintenance related questions;