Help Desk Analyst
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IT Help Desk Analyst - Tier 1 | Global Project Support
As an IT Help Desk Agent, I have supported both Corporate and Retail environments by managing and maintaining various IT Assets and devices, including Point of Sale (POS) systems used in stores. Handling incoming hotline calls and address tickets submitted by users in our database, ensuring timely and effective resolution of technical issues. With extensive experience in global projects, I have provided support across North America and Europe as a trilingual agent, delivering exceptional service in multiple languages.
My role is crucial in maintaining smooth IT operations and enhancing user experience across the organization.
Bachelor of Arts in Modern Languages Degree | Associate in Information Technology
