Arturo Vargas Ramón

I am an efficient and confident bilingual representative, since a big part of my family live in the US, Im able to understand the background, the blend of the 2 cultures, this makes me a great asset, cause Im able to understand and give the customer a great experience based on that, this can be demonstrated with 3 years of working in customer service.

Bilingual representative at Teleperformance (2021-11 – 2022-12)

Responsible for inbound calls, customer care in a health insurance company. Works closely with sales since sometimes we needed to upgrade plans or renew them.

Tech support agent at Percepta/teletech (2022-12 – 2024-03)

Managed accounts with Verizon connect, provided tech support to customers, in charge of changing, renewing and cancelling contracts.

medical interpreter/general interpreter at LlS/ HQ (2024-03 – 2025-01)

Worked with medical providers from hospitals to social workers interpreting,Doctors Nurses etc, providing accuracy in their calls/videocalls.

Bachelor's Degree in philosophy specialized in politics and ethics – UAZ (2014 – 2018)