Betsy Robles

Human Resources professional with over 6 years of experience in the hospitality industry, working for major Marriott brands. Proven track record leading recruitment, payroll administration, and employee relations for properties with up to 500 employees, achieving a 20% reduction in onboarding time and improved employee retention through targeted onboarding and engagement programs.

HR Coordinator at Fairfield Inn & Suites by Marriott Mexico. (2025-06 – 2026-02)

Training & Development designed career path programs that increased internal productivity by 20% through targeted training. In Recruitment and Selection, optimized the hiring cycle, achieving a 15% reduction.

Human Resources Manager at Marriott Puerto Vallarta Resort & SPA (2023-10 – 2024-08)

HR Manager skilled in payroll, benefits, and labor compliance with hands-on experience implementing HRIS modules and leading cross-functional projects that improved operational efficiency and employee experience.

Human Resources Manager at Courtyard by Marriott Mexico City Toreo (2021-01 – 2023-09)

Led HR operations for onboarding and monthly payroll for 50 employees. Collaborated with operations managers to resolve employee relations issues, achieving a 25% reduction in grievances through mediation and manager coaching.

Prevention Agent at Courtyard by Marriott Mexico City Airport (2020-06 – 2020-12)

Activities include patrols, security inspections, incident reporting, and emergency support.

Benefits & Compensation Specialist at Courtyard by Marriott Mexico City Airport (2020-03 – 2020-06)

Payroll management, salary calculation, benefits, vacations, terminations, and legal procedures, such as those related to the Mexican Social Security Institute (IMSS).

Lic. in Tourism – ILB University, Mexico City