Gestión Incidentes, Operaciones/ Des. Producto
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Drive and manage high-performance work teams that meet and exceed the company's goals / objectives. Continuous improvement and innovation as part of the permanent production cycle. Business coaching for conflicts resolution, team optimum functioning and maintain motivation. Creation, strategies and business cases. Deal with clients / strategic accounts, retention and support level Tier 4 (T4/L4). Compliance with Service Level Agreements (SLAs), Operational Level
Agreements (OLA), Support Contracts (UC) and metrics (KPIs) operational productivity / deviation indicators. Development and implementation of technologies that assist the business.76
Electronic Engineering Bachelor`s Degree graduated. Professional License. (27 years experienced Telecommunications Manager/TI/Project Management /ITIL, Operations, Service Delivery, NOC/Service-One Incident Management)
UNIVERSITY EDUCATION 1992-1997 Electronic Engineering, Instituto Tecnológico de Querétaro, bachelor`s degree and Professional License obtained.
