Incident Manager
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As a Critical Incident Manager at NTT DATA Services, I am responsible for coordinating and resolving major incidents that affect the availability and performance of IT services for global clients. I leverage my skills in ServiceNow, incident management, and problem solving to ensure timely and effective communication, escalation, and resolution of critical issues. I have over five years of experience in incident management, having previously worked as an Incident Analyst at Syntax and a Lead Incident Manager at T-Systems México.
I hold a degree in Mechatronics Engineering from IBERO Puebla. I am passionate about delivering high-quality IT services and improving customer satisfaction and business continuity. I am also committed to continuous learning and professional development in the field of IT service management.
Tengo 5 años de experiencia trabajando en el sector de TI.
Actualmente llevo 2 años trabajando como Critical Incident Manager en NTT Data Services.
Egresado se Ingeniería Mecatrónica de la Universidad Ibero de Puebla.
