Cesar Enríquez Valenzuela

Operations and Program Management professional with 20+ years of experience in Aerospace and Electronics Manufacturing Services (EMS) managing complex programs for global OEM customers. Extensive experience leading multi-million-dollar business accounts, cross-functional teams, and operational strategies that drive revenue growth, operational efficiency, and customer satisfaction. Recognized for developing high-performing teams and mentoring future leaders, with a proven track record of developing and promoting 7 managers into leadership positions throughout management career.

Strong background in PCL ownership, program execution, supply chain coordination, operational excellence, and strategic customer relationship management.

Senior Program Manager at SMTC Corporation (2023-01 – 2026-02)

Responsible for strategic program leadership and business performance for key customer accounts while supervising and mentoring Program Managers to ensure alignment with corporate financial and operational objectives.

• Lead cross-functional teams (CFT) to align operations, supply chain, finance, and quality with customer and corporate objectives
• Supervise and coach Program Managers, ensuring program execution, financial performance, and customer satisfaction
• Full PCL ownership, including revenue projections, cost analysis, margin validation, and financial closure
• Monitor KPIs, OTD performance, customer satisfaction (NPS), and operational metrics to drive continuous improvement
• Manage budget planning, accruals, reserves, and financial revaluation processes
• Lead Quarterly and Monthly Business Reviews, including MOR reporting and account performance analysis
• Oversee supply & demand planning, demand forecasting, and revenue projections
• Coordinate tariff management and recovery strategies with corporate teams
• Drive cost control initiatives including scrap reduction, overtime management, and standard cost updates
• Lead RFQs, pricing strategies, price matrix development, and contract terms management
• Manage working capital performance, including A/R follow-up, inventory control, aged material management, and ECO mitigation
• Monitor customer program lifecycle activities, including disengagement strategies and account reviews

Business Program Manager at SMTC Corporation (2021-01 – 2022-12)

Responsible for managing strategic customer accounts and ensuring business performance aligned with corporate targets.

• Managed customer revenue portfolio exceeding $50M annually
• Coordinated cross-functional teams to ensure delivery, quality, and cost targets were met
• Led financial performance reviews including PCL, cost variance analysis, and profitability improvement initiatives
• Strengthened external quality performance and reduced defect levels
• Led operations teams across production, planning, engineering, and quality
• Implemented productivity improvements and cost reduction initiatives
• Monitored operational KPIs, delivery performance, and production capacity
• Managed workforce performance and production scheduling
• Managed quotes validation, MVA validation, and commercial negotiations
• Controlled inventory levels, ECO exposure, and working capital metrics
• Implemented customer engagement strategies to support organic revenue growth
• Monitored KPIs, operational performance, and customer scorecards
• Led CFT reviews, account reviews, and operational improvement initiatives

Operations Manager at Safran Electrical Components (2020-01 – 2021-01)

Directed manufacturing operations for wiring harnesses supporting major aerospace customers including Boeing 787, Airbus A220, Embraer, and Safran Cabins.

• Achieved zero HSE incidents during 2020
• Increased employee productivity by 8%
• Improved delivery performance from 52% to 98% OTD
• Increased operational efficiency by 26%

Business Program Manager at SMTC Corporation (2017-07 – 2020-01)

Managed two strategic accounts generating $24M+ annual revenue.

• Increased revenue 35% (from $17M to $23M) for the ASML account
• Reduced RMA backlog from $2M to $600K
• Managed customer demand planning, forecasting, and order reconciliation
• Led cross-functional teams to ensure delivery, cost, and quality targets
• Managed working capital, A/R collections, ECO recovery, and PPV analysis
• Validated quotes and ensured target margins were achieved
• Led Quarterly Business Reviews and customer performance reporting

Customer Service & Program Manager at Kaman Aerospace (2015-03 – 2017-03)

Responsible for project portfolio execution and customer relationship management.

• Managed multiple projects ensuring on-time delivery and budget compliance
• Led cross-functional teams including engineering, planning, quality, and production
• Supported strategic planning and capacity analysis
• Ensured alignment between production capabilities and customer demand

Acting Plant Manager at Safran Labinal (2014-01 – 2015-03)

Acting Plant Manager with extensive experience in manufacturing operations within the Aerospace industry. Responsible for overseeing day-to-day plant operations, ensuring production targets, quality standards, and on-time delivery commitments are consistently achieved. Proven ability to lead cross-functional teams, optimize operational performance, and drive continuous improvement initiatives to enhance productivity, efficiency, and customer satisfaction.

• Managed plant resources, supporting financial performance, and maintaining strong relationships with customers and internal stakeholders
• Fostered a culture of accountability, operational excellence, and safety while aligning plant operations with overall business objectives

Program Manager – Airbus Germany Program at Safran Labinal (2012-01 – 2014-01)

Responsible for operational and financial performance of the Airbus Germany program.

• Reduced quality issues from >1000 PPM to <500 PPM
• Achieved 7 consecutive years of 100% OTD
• Awarded Safran Customer Excellence Award
• Achieved EBIT levels above 20%
• Managed PCL, working capital, and program profitability
• Led cost reduction initiatives using Lean and Six Sigma methodologies
• Managed engineering changes, contract negotiations, and program reviews

Bachelor's Degree in Public Accountancy – Universidad Interamericana del Norte