Chaim Maldonado

Dedicated and competent technical support professional with a strong background in troubleshooting and knowledge in systems and software. I seek to contribute my skills to ensure customer satisfaction and efficient operation of technology systems.

Support Engineer

• Help desk; ticket administration and support.
• Network support.
• Elaboration of reports.
• Management, administration and maintenance of equipment.
• Server administration, support and maintenance.
• Monitoring, alerts,troubleshooting, issues, bug fixes (CloudWatch, Grafana).
• Database problemand fault checking(MYSQL, SQL)
• Review and detection of transaction failuresbetween applications.
• Monitoring and validation of instances in the cloud (AWS).
• Assist usersin technical doubtsto improve or correct their daily activities.
• To be trained and at the forefront of technology to propose and implement improvements in supportprocesses.
• Work together with the engineering, product development and programming teams to solve problems.
• Experience in performance monitoring and profiling of web applications, responsible for support.
• Working with front office and back-office support.

IT-Support In charge of the Systems area of the two plants in Aguascalientes.

• On-site and remote supportto users.
• Support and support of prepress, press and post press equipment.
• Management, administration and maintenance of equipment.
• Backup management.
• Ticket administration and support (ServiceNow).
• Network support.
• Server administration, support and maintenance.
• Elaboration of reports.
• Purchasing management for the area.
• Dealing with suppliers.