Crystral R

Dynamic and results-driven professional with a proven track record in customer engagement and account management. Excelled at La fitness, enhancing sales through effective relationship building and networking Skilled in cross-selling and team collaboration, consistently surpassing goals by leveraging key strengths in communication and strategic planning. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients.

Skilled in data analysis, forecasting, and problem solving to optimize customer service, increase sales, and identify new business opportunities Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.

Fitness Counselor at Eos Fitness (2024-09 – 2025-10)

• Built and maintained client relationships to drive gym membership sales
• Conducted tours, explained membership benefits, and closed sales
• Consistently met or exceeded monthly sales targets
• Collaborated with team to improve outreach strategies
• Adapted to and remained flexible in a changing, fast-paced work environment.
• Negotiated contracts and prices with clients to exceed sales go als
• Build strong relationships with key decision makers within target organizations in order to increase sales opportunities.

Transaction Processing Analyst at La Fitness Corporate (2024-05 – 2024-10)

• Utilized advanced problem-solving skills to identify root cause of customer inquiries and resolve issues quickly and efficiently.
• Handled billing inquiries and account adjustments with accuracy
• Supported members with cancellations, transfers, and escalated concerns
• Ensured timely and professional resolution of transactional issues
• Gained experience working in a corporate customer service environment

Sales Representative at La Fitness (2023-11 – 2024-05)

• Delivered high-level customer service and presented membership options
• Engaged prospective members through outbound calls and walk-ins
• Assisted in organizing local promotional events to increase foot traffic
• Maintained accurate records of member interactions and sales
• Follow up with customers after sales to gain feedback.
• Represented brand during special events, customer interactions and sales.

Financial Advisor at Primerica (2021-02 – 2022-06)

• Educated clients on the various investment options available to them.
• Advised clients on investment strategies that best suited their individual needs and goals
• Developed financial plans for clients to ensure their long-term financial stability and growth
• Researched new products offered by different institutions, such as mutual funds, stocks, bonds, annuities.
• Collaborated with teams from different departments within the organization on projects related to wealth management.
• Developed detailed retirement planning strategies tailored towards each individual's unique situation.
• Created and maintained comprehensive financial plans that analyzed client's investment allocation