Cynthia Gutierrez

Bilingual Virtual Assistant with 10+ years of experience supporting business operations, managing client communications, scheduling, and administrative tasks in fast-paced and remote environments. Skilled in email and calendar management, data entry, and customer support. Detail-oriented, organized, and highly reliable.

Audio/Data Quality Reviewer - Appen - Remote

(2026-01 - 2026-06)

• Evaluated audio and speech recordings according to detailed project guidelines.
• Compared voice recordings with provided scripts for accuracy and completeness.
• Assessed clarity, pronunciation, intelligibility, background noise, and overall recording quality.
• Identified and rated recordings that met or failed quality requirements.
• Performed data annotation and quality-rating tasks with strong attention to detail.

Content Reviewer / Ads Quality Rater - Appen

(2024-11 - 2025-11)

• Reviewed ads on platforms such as YouTube, Facebook, and Instagram.
• Evaluated content to ensure it was not offensive and complied with platform guidelines.
• Assessed ad quality, relevance, and overall user experience.
• Followed detailed guidelines to maintain accuracy and consistency in reviews.
• Demonstrated strong attention to detail and decision-making skills.
• Maintained productivity and quality standards in a remote work environment.

Administrative & Customer Support Agent - Tata Consultancy Services (TCS)

(2023-02 - 2024-03)

• Managed customer accounts and billing inquiries for a high-volume client base.
• Processed service orders including move-in and move-out requests accurately and efficiently.
• Maintained organized digital records and documentation.
• Resolved customer issues while maintaining service quality and compliance with company procedures.
• Supported internal teams with administrative and operational tasks.

Administrative Support / Customer Service Agent - Teleperformance

(2014-10 - 2015-05)

• Handled customer billing information and account updates with accuracy.
• Managed customer data, reports, and service requests.
• Delivered professional phone and email support in English and Spanish.
• Ensured customer satisfaction through effective communication and problem-solving.

Assistant Manager - Village East Restaurant - London, UK

(2010-06 - 2012-09)

• Supervised daily operations and administrative processes.
• Managed staff schedules, payroll support, and inventory control.
• Prepared operational reports and assisted management with decision-making.
• Ensured compliance with safety, quality, and service standards.

Receptionist - British Library - London, UK

(2007-10 - 2010-06)

• Provided front desk and administrative support in a professional environment.
• Managed emails, phone calls, and visitor records.
• Assisted with documentation and internal communications.
• Maintained organized filing systems and daily reports.

Store Manager - Temple Joyería

(2004-05 - 2005-12)

• Managed store administration including expenses, deposits, and daily reports.
• Controlled inventory and supplier orders.
• Delivered high-quality customer service and resolved client inquiries.
• Supervised daily store operations.

Digital Content Creator / Social Media Manager - Freelance

(2024-01)

• Created and managed content for Instagram, Facebook, and YouTube channels.
• Developed short-form videos and wellness content focused on yoga, relaxation, and meditation music.
• Scheduled posts and maintained consistent publishing routines.
• Wrote video titles, descriptions, and hashtags to improve visibility and engagement.
• Gained experience in basic video editing and content planning.

Diploma - Computer Applications - Williams College

Diploma - Personal Styling - British College of Professional Stylist

English Studies - William Shakespeare College