Daneida Castillo

Customer-focused professional with 10+ years of experience supporting high-volume operations, managing client relationships, and improving service efficiency. Proven ability to handle complex customer inquiries, coordinate workflows, and support business operations in fast-paced environments. Adept at using CRM systems, remote tools, and administrative platforms to deliver seamless customer experiences and operational support.

Assistant Manager at Cordovan Art School & Pottery Parlor (2023-02 – 2025-12)

• Led team of 10 art teachers, managed daily studio operations, and 90+ children during camps, developed lesson plans and taught classes when needed.

Customer Service Specialist at True Food Kitchen (2020-01 – 2023-02)

• Managed 100+ daily interactions, ensured accurate order processing, and resolved customer issues effectively.

Order Fulfillment Manager at Neurobiologix (2015-02 – 2020-02)

• Managed high-volume order fulfillment operations, processing 100+ supplement orders daily. Designed and implemented a scalable workflow system.

Office Manager at HKG Trading Group (2011-10 – 2015-02)

• Oversaw office operations, improved workflows, and maintained accurate records for business efficiency.

Bachelor of Fine Arts – University of Texas at Austin