Logistics Manager | Customer Service Manager
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Experienced logistics professional with over 13 years in international airfreight transportation. Skilled in leading cross regional teams, logistics management, customs brokerage, and team leadership. Known for optimizing communication and enhancing customer service. Proven ability to ensure compliance and drive strategic improvements.
Experienced logistics professional with over 13 years in international airfreight transportation. Proven ability to lead cross-regional teams, optimize logistics operations, and ensure compliance with regulations. Skilled in customer service management, customs brokerage, financial oversight, and strategic planning.
Strong track record of driving operational efficiency, surpassing sales and profit targets, and implementing process improvements to enhance service delivery. Effective leader focused on team development, communication, and fostering long-term client relationships.
Bachelor’s degree in International Trade from Universidad Autónoma de Sinaloa, with a strong foundation in global commerce, logistics, and business strategy. Completed specialized training in Freight Forwarding, a Manager Development Program, and Dangerous Goods Handling, enhancing expertise in air logistics operations and compliance. Gained international experience through an internship at Banco Nacional de Comercio Exterior in Vancouver, supporting market research and trade facilitation.