Jorge Ivan Fosado Partida

I am a Customer Success professional with 5+ years of experience helping SaaS companies and global enterprises retain and grow customer relationships. My focus is on driving adoption, reducing churn, and enabling measurable outcomes through data-driven strategies. With strong expertise in Customer Success Operations, I design scalable processes, lifecycle dashboards, and playbooks that align cross-functional teams around retention and expansion goals.

Having worked across both B2B and B2C environments, I thrive at the intersection of customer advocacy and operational excellence, turning insights into long-term growth.

I am a Customer Success professional with 5+ years of experience helping SaaS companies and global enterprises retain and grow customer relationships. My focus is on driving adoption, reducing churn, and enabling measurable outcomes through data-driven strategies. With strong expertise in Customer Success Operations, I design scalable processes, lifecycle dashboards, and playbooks that align cross-functional teams around retention and expansion goals.

Having worked across both B2B and B2C environments, I thrive at the intersection of customer advocacy and operational excellence, turning insights into long-term growth.

Energy engineer

Universidad de Guadalajara