Experienced customer service and technical support specialist with a focus on French-speaking markets
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Experienced customer service and technical support specialist with a focus on French-speaking markets. Providing technical support and bringing over 7 years of expertise in customer relations, technical troubleshooting, and collections across various industries. Skilled in managing customer inquiries and providing solutions for prominent brands like Kodak, Netflix, and Gameloft.
Known for delivering efficient, customer-centric service in fast-paced environments and adapting to diverse client needs, including troubleshooting and billing assistance. Proven ability to enhance customer satisfaction and loyalty through effective communication and problem-solving.
Help Desk at ATOS (2023-01 – Present)
Technical support and customer support in French.
Customer Service Agent at Omnifon (2018-10 – 2019-11)
Executive BPS / Customer Client at Hexaware Technologies (2016-03 – 2017-07)
Technical consultant at Gameloft (2015-05 – 2015-11)
Customer Service Agent at Genpact (2014-03 – 2015-02)
Customer Service Agent at Arvato (2013-05 – 2013-12)
Support and Customer Service in French for Netflix Canada. Customer service and technical support in French for Netflix.
BS – Latin American University (2014 – 2017)
LEAN manufacturing – Genpact
Safety and hygiene course – Carlos Slim Foundation (2018-12)
Telephone Representative Course – Carlos Slim Foundation
