Diego Gutiérrez Santos

Finance and audit professional with extensive experience in the hospitality sector, specializing in revenue auditing, financial control, and master account management for groups and events hosting up to 900 attendees in establishments with 350 rooms. Recognized for my reliability, organizational skills, and analytical mindset, I ensure financial accuracy, regulatory compliance, and operational efficiency in multinational environments. I deliver effective and results-oriented solutions.

Supervisor - Group and Event Audit at Paradisus Los Cabos Mexico - Meliá Hotels International (2024-01 – Present)

• Management of group and wedding accounts in international markets including the US, Canada, and Mexico.
• Thorough review of group contracts and MICE events, TTOO, leisure, and landing, ensuring 100% compliance with terms and policies.
• On-site management of national and international group and wedding accounts, increasing revenue by over 35%.
• Be as the primary contact for master account inquiries, providing clarity on financial performance during pre, during, and post-event reviews.
• Reply to client inquiries regarding transactions and accounting questions via support platforms.
• Presented and clarified master accounts with national and international clients, strengthening business relationships and trust.
• Validated revenue projections and conducted financial analysis by segment.
• Collaborated with internal and external audits to ensure operational and financial integrity.
• Interdepartmental collaboration focused on operational efficiency, customer experience, and service quality.

Accounts Receivable and Rate Audit Assistant at Paradisus Los Cabos Mexico - Meliá Hotels International (2019-01 – 2024-12)

• Manag and invoiced national and international collections, resolving 90% of aging accounts within 30, 60, 90, and 120 days.
• Reconciled billing discrepancies, ensuring accurate documentation with internal teams and clients.
• Prepared and issued accurate invoices to clients based on contractual terms or service agreements.
• Managed daily accounting tasks including accounts payable/receivable, reconciliations, and journal entries.
• Efficiently verified and processed incoming payments, ensuring they matched invoices and general ledger balances.
• Participated in client or branch calls to address inquiries or complaints about rates, categories, taxes, or services.
• Coordinated with internal teams to accurately record revenues, fees, or adjustments.
• Maintained accurate and up-to-date financial records daily.
• Managed data flow between management systems (PMS).
• Identified discrepancies and proactively proposed solutions.
• Collaborated with internal teams (Controller, Senior Accountants).
• Assisted during audits, ensuring regulatory compliance and documentation accuracy.
• Determined and tracked commissions, discounts, zero-rated VAT, and concessions offered to local and foreign agencies.
• Supported monthly closing processes with financial reporting.

Administrative Assistant - Accounting Department at Farmacias Guadalajara - Super Farmacia (CEDIS Puebla) Mexico (2016-01 – 2019-12)

• Oversaw bank reconciliation by operational unit, detecting pending deposits and payments, reducing errors and delays by 90%.
• Issued and controlled invoices.
• Managed daily expenses, adjustments, and payments.
• Tracked aging accounts and recovered debts.
• Performed financial reconciliations and maintained accounting records.
• Monitored tax compliance (SAT, CFDI 4.0, XML).
• Supported during accounting closures and audits.
• Addressed inquiries related to accounting tasks and managed complex accounting issues.

Accounting Assistant at Russell Bedford México S.C (2015-01 – 2015-12)

• Understanding of Mexican tax regulations and invoicing requirements, including compliance with SAT and CFDI 4.0.
• Recorded and tracked daily financial transactions, including accounting entries and account reconciliations.
• Managed reimbursement requests, payroll provisions, revenues, and expenses, ensuring accuracy in revenue and expense policies.
• Developed and generated TXT, DEC, and DIOT files with a focus on VAT reconciliation and tax compliance.
• Performed bank reconciliations and electronic billing, maintaining documentation integrity on platforms such as SAT and CONTPAQI.
• Generated capture lines for ISR and VAT payments, and updated tax obligations.
• Conducted monthly balance sheet account analyses, facilitating internal and tax audits.
• Prepared and issued accurate invoices to clients.

Bachelor's Degree in Business Administration – Latin American University / UDAL (2007-01 – 2012-12)

Associate Degree in Accounting – Technological University of Tecamachalco UTTecam (2013-01 – 2015-12)