Dom

Client Experience Specialist with experience supporting client onboarding, intake coordination, and customer-facing operations across legal, medical, and service environments. Skilled in client communication, issue resolution, CRM management, and cross-functional collaboration in fast-paced settings. Known for maintaining professionalism under pressure, building positive client relationships, and supporting smooth onboarding and service experiences.

Client Experience-Intake Specialist at Neostella (2025-05 – 2025-11)

• Coordinated client intake and onboarding processes for legal-related cases, ensuring accurate documentation and smooth workflow management
• Maintained communication with clients throughout the intake process, providing updates and supporting a positive client experience
• Utilized CRM and case management systems to track client information, manage records, and support operational efficiency
• Collaborated with internal teams to ensure timely follow-ups and seamless service coordination

Client Support (OPI/VRI) at Language Line (2022-10 – 2024-12)

• Facilitated real-time communication between clients, attorneys, and healthcare providers in legal and medical settings
• Conducted high-stakes interactions requiring accuracy, empathy, and cultural sensitivity
• Ensured clear and effective communication across language barriers in fast-paced environments

Customer Support Specialist at Alorica (2020-12 – 2022-10)

• Guided customers with account-related inquiries, troubleshooting, and issue resolution in fast-paced support environments
• Managed a professional and client-focused approach while supporting customer satisfaction and retention efforts

High School Diploma – Universidad de Guadalajara (2015 – 2018)