Elizabeth Garza Peña

With 8+ years' experience, I have led cross-functional projects to improve employee experience applying Change Management and Gamification under AGILE frameworks. I have worked in Operations of diverse areas in transnational companies, identifying automation opportunities and developing operational metrics. I have driven global initiatives across 20+ countries with a client-first and data-driven approach.

Consultant at Accenture S.A. (2025-01-Present)

• Led operations of different areas for US/CAN and LATAM for a company of +71,000HC.
• Identified workflows and conducted GAP analysis to identify bottlenecks and optimization opportunities.
• Designed and implemented solutions to improve operational efficiency across internal processes.
• Developed operational metrics to increase visibility into timelines, workload, and process status.
• Explored and implemented AI-driven and automation solutions to reduce manual workload and improve productivity.

Nissan 2022-2025

Global Employee Experience at NISSAN Motor Company (NRFM) (2024-02 – 2025-01)

• Contributed to the design and implementation of the Global Onboarding across 20+ countries, coordinating with Cross-Functional-Team members applying Project Management.
• Designed and executed strategies for: Communications, Change Management and Hypercare.

HR HUB Process Efficiency & Controls at NISSAN Motor Company (NRFM) (2023-10 – 2024-02)

• Designed an AGILE 9-month roadmap to create +70 controls for Operations, mitigating more than 10 high-risk processes.
• Created controls and supervised audits as PM.
• Led clean-up to standardize KCS (Knowledge) management.
• Designed and led change management strategy for employee engagement.

Employee Inquiry Specialist at NISSAN Motor Company (NRFM) (2022-03 – 2023-09)

• Project lead to increase employees' responses for quality assessments. → We achieved 200% of expected results.
• Project lead to improve employee experience: analized the results and provided insights and effort projection to leadership.
• Use of Workday, PeopleSoft, SAP, Shared Units, Cornerstone, Knowledgebase and Sharepoint.
• Coordination with CoEs to resolve HR-related inquiries like Payroll, Benefits, Compensation, Development, Performance evaluation, PTO, time-off, etc.

Consultant/Human Resources at NovaJobs (HR Consultancy) (2020-09 – 2022-04)

• Conducted end-to-end recruitment and selection processes for multinational and small companies.
• Provided consultancy for hiring, termination, staff rotation, and training.
• Conducted workshops and conferences and provided individual coaching.

Professor in Statistics and Research at B.I.V.E.S. (University) (2020-09 – 2022-04)

• Taught Research Methodology, Quantitative and Qualitative results and Statistics.

Academic Coordinator at B.I.V.E.S. (University) (2020-11 – 2021-03)

• Onboarding, coordination of logistics, supervision of academic content.
• Support in migration to the new platform.

Consultant at RCC Consultores (2019-01 – 2019-05)

• Change Management, gamification, communication strategy.

Organizational Development Consultant at Multiple: Bye Bites (retail), SEI (engineering), SERVIMA (security), ISESA (engineering), Amigas Despachadoras (oil and gas) (2018-01 – 2019-12)

• Organizational Development: Performance evaluation, Training handbook, Culture.

Bachelor's in Psychology – Tecnológico de Monterrey (ITESM) (2017-2020)

• Researched market offer to identify prospects.
• Prepared market projections for executive-level presentations.

Bachelor's in Psychology – Tecnológico de Monterrey (ITESM) (2020)

Postgraduate in AGILE: Kanban, Lean, SCRUM, XP – IE Business School (2020-05 – 2021-04)

Diploma in Leadership – Tecnológico de Monterrey (2019-09 – 2020-05)

Courses in Statistics and Research methodology – UNAM

Diploma in Coach in Human Development – Brilliant Minds S.C.