Elizabeth Ortega

I am originally an artist, painter and sculptor, but since 6 years ago I have worked in the Call Center World, looking for a steady income that helps me organize my life and work. Dedicated bilingual professional with over 6 years of experience in customer service, appointment coordination, patient support, and call center operations. Strong communication and problem-solving skills, with extensive experience assisting customers and patients in English and Spanish.

Proven ability to manage appointments, resolve concerns, coordinate healthcare services, and provide outstanding customer support in remote work environments.

Appointment Coordinator at Sky Marketing Solutions (Care Medical Practice) (2024-04 – Present)

Coordinate appointments for a primary care physician practice based in New York City.

• Assist patients with scheduling, rescheduling, medication refill requests, referrals, and medical forms.
• Provide excellent patient support and ensure timely follow-up on requests.
• Maintain accurate records while handling multiple tasks in a fast-paced environment.
• Reason for Leaving: The clinic is scheduled to close on June 30, 2026.

Customer Service Representative / Sales at Global Marketing (2024-01 – 2024-04)

• Assisted patients regarding Durable Medical Equipment (DME) braces.
• Managed inbound and outbound calls, patient inquiries, and call transfers.
• Provided customer support while meeting performance and quality standards.
• Reason for Leaving: Position required on-site attendance, and commuting costs became unsustainable.

Customer Service Representative – Avis Budget Group at Telvista (2020-09 – 2023-12)

• Assisted customers with rental car issues, billing concerns, and refund requests.
• Negotiated resolutions for dissatisfied customers while maintaining company policies.
• Delivered professional customer service in a high-volume call center environment.
• Reason for Leaving: The work-from-home program ended, and the campaign schedule changed to evenings, which conflicted with personal commitments.

Event Organizer at Eventos Perro Amigable / Cultural events (2007 – 2020)

• Organized and managed a successful dog-friendly event within the Festiarte Festival. Coordinated vendors, participants, and event logistics.
• Promoted community engagement and cultural activities.
• Reason for Leaving: The COVID-19 pandemic severely impacted participating businesses.

Gallery Director at Galería 8 y Más (Puerto Vallarta, Jalisco.) (2004 – 2007)

Worked as a gallery director and show coordinator in a Gallery where we had over 42 artists, where I catered to wealthy people, and represented artists from all over Jalisco.

• Reason for leaving: went back to Tijuana to coordinate events.

Receptionist / Appointment Setter at Clinic Esthetica (1999 – 2004)

Worked helping patients achieve their goals in a plastic surgery and facial reconstruction clinic for patients with HIV.

• Reason for leaving: went to live to Puerto Vallarta.