Emilio “Ryused” López

Soy una persona que siempre busca hacer las cosas de manera eficiente, enfocado en el trabajo, tambien mantener una buena comunicación para obtener los resultados esperados, y aprender los que sea necesario.

Bilingual Customer Service Representative at Totalplay (2025-06 – 2026-02)

Bilingual Spanish/English retention agent I supported to find a personalized solution for each client

Bilingual Customer Service Representative at Teleperformance (2024-06 – 2025-01)

• Assisted customers in both English and Spanish, ensuring clear communication and satisfaction.
• Resolved customer inquiries efficiently via phone, email, and chat platforms.
• Provided product information and support, fostering customer loyalty.
• Documented customer interactions accurately in CRM system for future reference.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Assisted customers with Spanish-language inquiries in a timely and professional manner

Preparatoria - Preparatoria 15 florida