Emilio Vazquez

Gerente de alberca y playa at Catalonia Costa mujeres (2025-11 – Present)

• Ensure complete guest satisfaction during their pool and beach experience.
• Control maintenance and cleanliness of equipment and facilities. Task planning and scheduling of inspections and preventive maintenance.
• Organization of shifts and supervision of staff duties. Monitoring of KPI indicators.
• Preparation of reports for management. Ensure compliance with internal procedures and health & safety standards (HS Consulting, Cristal).
• Development of strategies to optimize operational performance and improve processes.
• Supervision of opening and closing shifts and proper system registration.
• Ensure quality standards based on established percentages.
• Identification and resolution of operational department issues.
• Guest complaint resolution and follow-up.

Front Desk Supervisor at Excellence Riviera Cancún (2024-02 – 2025-11)

• Guest reception with professional service, ensuring full satisfaction during check-in and check-out.
• Organization and supervision of schedules and appointment management. Telephone assistance and call screening.
• Management of orders and reception of workplace deliveries.
• Reception, classification, and distribution of correspondence.
• Invoice management and basic accounting tasks.
• Payment processing and invoicing.
• Management and updating of the customer database.
• Handling guest inquiries and areas of opportunity to ensure a pleasant stay.
• Recording stay payments, issuing invoices, and controlling accounting documentation.
• Reservation management, always providing quality service.
• Providing guests with information about hotel services.
• Coordination with Housekeeping for room preparation.
• Reception and resolution of guest complaints.
• Collaboration with all departments to meet guest needs.
• Updating guest information in the system.
• Reservation registration and management in the company system (New Hotel).

Imperial Butler at Excellence Collection (2023-04 – 2024-02)

• Responsible for ensuring follow-up on all guest needs during their stay.
• Coordination of guest activities with involved departments.
• Highly personalized and efficient service with strong attention to detail.
• Preparation of welcome amenities and special items such as beverages.
• Guest reception upon arrival and assistance with room accommodation.
• Review of VIP guest lists and relevant events to anticipate needs.
• Management of guest check-in and check-out.
• Providing information about hotel services.
• Attention to all requests and areas of opportunity.

Bellman at Excellence Collection (2020-11 – 2023-04)

• Care and control of luggage security and integrity.
• Transportation of luggage to and from guest rooms or vehicles.
• Welcoming guests and tagging luggage when necessary.
• Escorting guests to rooms and explaining room features and services.
• Maintaining order and cleanliness in reception areas.
• Valet parking and vehicle transfer.
• Friendly assistance and handling of special guest requests.
• Luggage storage and control.
• Providing information about hotel services.

Pool Concierge at Excellence Collection (2019-02 – 2020-11)

• Friendly guest service, taking orders and providing recommendations.
• Support in all guest service-related processes.
• Conflict management.
• Guest communication through various contact channels.
• Application of standardized guest service procedures.
• Beach decorations.
• Amenity delivery.
• VIP guest follow-up.

Room Service Waiter at Excellence Collection (2017-11 – 2020-02)

• Tray handling for food and beverage delivery and collection.
• Communication of guest requests to kitchen and bar.
• Table setup with linens, cutlery, and glassware.
• Cleaning tables and restocking dishware and glassware after service.
• Participation in weddings and banquets.
• Delivery of in-room amenities and special requests.
• Inventory management.

Licenciatura in Bachelor's Degree in Tourism Business Administration – Imesad Campus, Cancún (2019-08 – 2022-07)