Emma Hayrapetyan

Certified Phlebotomy Technician (CPT I) with hands-on clinical training at Memorial Hospital. Experienced in venipuncture using vacutainer, butterfly, and syringe methods, with strong knowledge of infection control, specimen handling, and patient identification protocols. Healthcare-focused professional currently completing nursing prerequisites, committed to delivering safe, accurate, and compassionate patient care.

Assistant Operator - GrandCare Health Services - Pasadena, CA

(2024-01 - 2024-03)

• Verified patient insurance eligibility and obtained authorization approvals for medical services
• Coordinated communication between patients, physicians, and insurance providers
• Maintained accurate documentation and patient records while ensuring HIPAA compliance
• Assisted in organizing patient care services and scheduling
• Developed strong understanding of healthcare workflow and medical terminology

ABA Therapist - Era Behavioral Solutions - Tujunga, CA

(2023-04 - 2024-09)

• Provided one-on-one behavioral therapy to pediatric patients in clinical and home settings
• Collected and documented patient data accurately and consistently
• Implemented individualized care plans under supervision
• Communicated progress with families and supervisors
• Developed strong patient interaction, observation, and documentation skills

Customer Service Representative - Cakery By Knarik - Studio City, CA

(2020-01 - 2026-01)

• Assisted customers with orders and handled daily financial transactions
• Managed POS systems and maintained accurate cash handling
• Provided professional and friendly customer service in a fast-paced environment
• Maintained organized and sanitary work environment
• Developed strong multitasking and interpersonal communication skills

Certificate in Phlebotomy Technician - Phlebotomy - Phlebotomy Training Specialists (2025-10 - 2025-10) Glendale, CA

Nursing Prerequisites (In Progress) - Nursing - Glendale Community College (2024-04) Glendale, CA

Nursing Prerequisites (In Progress) - Nursing - Los Angeles Valley College (2025-02) Valley Glen, CA

High School Proficiency Diploma - General Education - Southeastern High School (2023-05 - 2023-06) Florida