Delfina Arias

Detail-oriented IT professional with 4+ years supporting healthcare systems at Kaiser Permanente, specializing in Epic/Cadence, kiosk deployments, and environment release management. Proven ability to manage cross-departmental implementations, troubleshoot complex issues, and drive operational improvements in fast-paced clinical settings.

Associate IT Support Technician - Kaiser Permanente

(2021-06)

• Led Cadence Visit Notification implementation across 5+ departments (Urgent Care, Procedure Suites, Nurse Clinic, HNS/Audio), adding bilingual Spanish support
• Managed Epic environment release cycle: reviewed release notes, scheduled validations, coordinated code installs, and delivered weekly status reports to team leaders
• Drove iPad/Kiosk deployments, submitted monthly wayfinding and E-arrival requests, and created Customer Facing bridge lines for major go-live events

IT Intern - Family Health Care Centers of Greater Los Angeles

(2020-02)

• Deployed and managed endpoints — joined devices to domain/Active Directory, applied BitLocker encryption, and enrolled in Intune MDM
• Supported HIPAA compliance initiative by updating access request forms and assisting with organizational risk assessments
• Monitored security alerts via Sophos, resolved end-user issues remotely using Splashtop, and maintained accurate IT inventory records

Pharmacy Clerk - Family Health Care Centers of Greater Los Angeles

(2019-08)

• Processed prescriptions and provided bilingual (English/Spanish) patient consultations supporting pharmacy operations
• Answered high-volume patient calls and assisted pharmacist with medication stocking and workflow coordination
• Delivered strong patient-facing service in a HIPAA-regulated healthcare environment

Customer Service Rep - Waste Management

(2018-09 - 2018-11)

• Handled inbound customer calls, processing service orders for bin assignments and scheduled pickups

Loan Advisor - Bridgecrest

(2018-01 - 2018-06)

• Managed delinquent auto loan accounts via inbound/outbound dialer, educating customers on payment options and simple interest

Bilingual Internet Sales and Support - GoDaddy

(2015-08 - 2017-12)

• Delivered bilingual technical support and sales for GoDaddy products, troubleshooting issues and recommending solutions to grow customer accounts

Pharmacy Tech - Pasadena City Pharmacy

(2014-09 - 2014-10)

• Processed prescriptions, managed inventory, and handled refill requests in a fast-paced retail pharmacy

Pharmacy Tech - Alta med Pharmacy

(2010-09 - 2014-09)

• Operated PARATA MAX auto-dispenser, billed/translated prescriptions, managed inventory, and trained new pharmacy staff

Sr. Teller - Bank of America

(2005-09 - 2009-10)

• Processed transactions, delivered bilingual customer service, and referred financial products as Sr. Teller

Program Assistant - East Los Angeles College

(2002-11 - 2004-02)

• Organized career workshops and guided students through career services tools at East Los Angeles College

Master's degree - Data Science - University of Phoenix (2025-10)

Bachelor of Science - Information Technology - University of Phoenix (2020-09 - 2022-02)

Associate of Arts - Information Technology - University of Phoenix (2018-10 - 2020-09)

Certificate - Pharmacy Technician Program - East Los Angeles Occupational Center (2010)

Certificate - CompTIA A+ - East Los Angeles College (2019)

High school diploma - James A Garfield High school (1997 - 2001)