Eric Martinez Sanchez

Customer Service professional with over two years of experience delivering exceptional customer support and technical assistance for leading international companies in the banking and telecommunications industries. Experienced in handling high-profile customers, resolving complex issues, providing technical support in English, and utilizing CRM platforms such as Salesforce and Zendesk. Recognized for outstanding performance, excellent communication skills, customer-centric mindset, and commitment to delivering world-class customer experiences.

Customer Service & Technical Support Representative at Verizon (2024-10 – 2026-01)

• Delivered technical support and customer service entirely in English.
• Assisted customers with wireless services, devices, and troubleshooting.
• Managed customer interactions using Salesforce CRM.
• Provided personalized solutions to ensure high customer satisfaction.
• Consistently met quality, productivity, and first-call resolution metrics.
• Supported high-value customers while maintaining exceptional service standards.

Customer Service Representative at Scotiabank (2024-02 – 2024-08)

• Provided customer support for international banking clients entirely in English.
• Assisted customers with accounts, transactions, and financial services.
• Consistently achieved quality assurance and customer satisfaction goals.
• Recognized as a Top Performer.
• Awarded an internal Customer Service Certification.
• Maintained professional and empathetic communication with customers.

Bilingual Customer Service Representative at Santander (2023-04 – 2023-09)

• Delivered bilingual customer support via inbound calls.
• Assisted customers with banking products and account-related inquiries.
• Consistently met service quality and compliance standards.
• Earned Retail Level 19 Certification.

Bachelor's Degree in Communication – National Autonomous University of Mexico (UNAM)