Fabricio Ramírez

Executive with 15+ years of experience in Global companies leaders in the Food Industry, Fragrances & Flavors and shoe industry with international experience leading supply chain processes including customer service, demand, planning and logistics, performing regional strategic positions such as Director of Supply Chain and Head Customer Care among others. Responsible for the deployment of initiatives and continuous improvement of SCM and Operations in México and Latin America to optimize the cost-service balance, as well as participating in the design and execution of the regional strategy of the value chain. Have implemented different critical processes of change and restructuring with particularly good results during company stages of crisis and growth.

As a value offering, improve customer service satisfaction experience through continuous improvement, optimizing the agility and resilience of the company to provide continuous supply, improving profits through the optimized cost-service balance.

Operations Planning Director at Quirelli (flexi) (2021-11 - 2026-03)

Director responsible for operations planning and replenishment of the company, leading S&OP process implementation, quality coordination for Quirelli and Accessories brands, and supply chain KPI monitoring.

• Implemented new operations planning model to reduce cycle time and improve agility, increasing customer satisfaction
• Achieved reduction of 15MM USD inventory cash flow and obsolescence in Finished goods and raw materials
• Reduce logistics distribution costs by from 5% to 2.2% through cross-docking project with our retail unit
• Lead and stabilize the supply chain strategy for the accessories new business unit resulting in increasing fill rate customer satisfaction from 70% to 90%
• Responsible for operations planning and replenishment of the company
• Lead the implementation of the end-to-end S&OP process
• Coordinate quality for Quirelli and Accessories brands
• Identify and coordinate process improvement initiatives
• Monitor supply chain KPIs to achieve company targets

Supply Chain Director LATAM Region at Givaudan (2016-08 – 2021-07)

Director responsible for Regional Customer Care, Demand, Logistics and Supply Planning teams within LATAM Region. Led supply chain strategy deployment and continuous improvement programs with 5 direct reports and 50 people total team in LATAM.

• Lead the supply chain strategy for LATAM region, aligning the global policy with the regional execution in demand process, supply planning, S&OP and customer service
• Implemented regionally centralization project of supply chain transactional processes towards the new Givaudan GBS Delivery Service center in Argentina, maintaining the service level in 94% in the middle of an environment of crisis of materials supply and process changes
• Have reduced by 10 MM of USD exceeding the inventory target by 10%, in middle of capacity restructuring in our production plants, without service disruption to our customers
• Optimized logistics cost by $1.3 million through the creation of consolidation hubs in the North America, Asia and European regions
• Responsible for Regional Customer Care, Demand, Logistics and Supply Planning teams within LATAM Region
• Lead the deployment of regional Supply Chain initiatives at regional and local/site level to optimize the balance of cost and service jointly with GBS
• Identify and drive continuous improvement programs both internally and together with Supply Chain partners and GBS to deliver targeted service levels and costs
• Monitor Supply Chain KPIs to achieve customer satisfaction and company targets

Head of Regional Customer Service & Demand LATAM at Givaudan (2012-01 – 2016-12)

Head of Regional Customer Service and Demand with 5 direct reports and 24 people total team in LATAM. Implemented Regional S&OP process and standardized customer service processes across the region.

• Implemented the Regional S&OP process for LATAM region
• Implemented the 'Golden rules' for Costumer Care teams in LATAM region to standardize customer service processes and have a single face towards them regardless of the country where they located, increasing the Service Level in the region from 91% to 97%
• Developed 'Voice of Customer' project to provide a personalized and close experience to our customers creating strong ties of trust on customer side and for the team the concept of the customer as our reason for being
• Coordinate the regional Demand & Customer Care activity within the LATAM region and ensure alignment with Divisional and Regional Strategy as well as Global policies
• Contribute to and implement projects related to Demand and CC strategy aligned with operations roadmap
• Responsible for Demand area and S&OP Process in the region

Mexico Operations and Customer Care Manager at Givaudan (2009-01 – 2012-12)

Manager responsible for Operations and Customer Care Fragrances Mexico.

• Improved the inventory efficiency for Mexico from 50 to 35 days, meaning a reduction of 5 million dollars
• Increase service level and customer satisfaction from 86% to 97% by restructuring customer service, planning and logistics processes
• Responsible for Operations and Customer Care Fragrances Mexico

FG and Raw Materials Mexico Planning and Replenishment Sr. Manager at Kraft Foods (2006-01 – 2009-12)

Senior Manager responsible for the production planning, replenishment and raw materials departments for Mexico.

• Responsible for the production planning, replenishment and raw materials departments for Mexico

Customer Supply Manager at Kraft Foods (2004-01 – 2006-12)

Customer Supply Manager

Demand Planning Manager at Kraft Foods (2002-01 – 2004-12)

Demand Planning Manager

Market Intelligence Coordinator at Kraft Foods (2001-01 – 2002-12)

Market Intelligence Coordinator

Production / Material planning coordinator at Kraft Foods (1998-01 – 2001-12)

Production and Material planning coordinator

Bachelor in Industrial and Systems Engineer – Tecnológico de Monterrey (1992-01 – 1997-12)

APICS CSCP