Fermin Alejandro Ahumada Garcia

I am Fermín Alejandro Ahumada García, a software engineer with a great passion for learning and innovation. Throughout my career, I have developed skills in key areas such as computer vision, data analysis, and artificial intelligence, which have allowed me to perform successfully in challenging environments. I consider myself a committed, responsible person with a constant focus on problem-

solving.

I am excited about the opportunity to contribute to new projects and continue developing as a professional in an environment that values innovation and teamwork.

○ We resolve an average of 400 support tickets daily, delivering high-quality technical support to over 1,900 stores across the country and ensuring swift issue resolution for nationwide retail operations.

○ Diagnosed and tackled complex system issues, conducting in-depth analysis of databases, network infrastructure, and backend processes to pinpoint root causes and implement effective solutions.

○ Partnered with cross-functional teams—including network, software development,

and operations—to ensure seamless systems functionality and consistently meet re-

sponse time benchmarks.

○ Proactively analyzed incident trends to identify improvement areas, formulating strategic solutions that decreased technical issue recurrence and enhanced overall sys-

tem.

Bachelor of Science in Computer Science, University of Sonora.

Intern - In the degree process