Fernanda Lona
Lic. en Idiomas (en curso)
Contrata sus servicios
Solicita un presupuesto sin compromiso
Sobre mí
Me considero una persona responsable, me gusta aprender continuamente y apoyar en lo que sea necesario.
Mi carrera son los idiomas y el campo de la traducción me fascina. De igual forma soy organizada y me gusta tener un control de mis labores para cumplirlas exitosamente.
Experiencia
WORK EXPERIENCE
Feb. 2017- Nov 2017 Metro PCS (Telvista)
CDMX, MEXICO Contact Center Agent
Completed tasks
-Analysis of customer information / to determine if we can offer more products or services / Increase sales.
-Personalized development of successful sales or services through calls.
-Generation of new ideas for products or services successfully through calls.
-Evaluation of applications and formulation of recommendations to clients.
-Resolution of problems with delinquency (stolen cell phone) and help customers who bring their mobile phone line.
January 2018-currently Hewlett Packard Enterprise, coordination (Soluciones Avanzadas en Electrónica)
CDMX, Mexico Control Tower Analyst Jan 2018 –October 2018 (bilingual)
Completed tasks
-management and development of action plans to increase engineering effectiveness
-Follow-up of actions in engineering site
-Contact with final client for personalized attention
- Management and closure of cases and "Top" clients
-Translator
On Site Coordination Caribbean Sector (bilingual)
Completed tasks
-Coordination and attention of Engineering in the area of Puerto Rico and the Caribbean. (bilingual)
-Management and coordination of engineering for on-site assistance. (bilingual)
-Collection of information for the sending of parts and coordination with the final client for access procedures. (bilingual)
-Coordination with Partner's for remote and on-site assistance
- Warehouse activities: availability of parts, stock, dates of arrival and coordination of shipment
Educación
STUDIES
2014-2017 Junior High
CDMX - Mexico Cecyt 11 Wilfrido Massieu - Instituto Politécnico Nacional
2021 – Currently
Online Degree in Languages (English, French, German, Italian) – UDAL University
- French language studies (2004-currently)
-Italian and German language studies (2021 – currently)
- English language studies (2008-currently)
-Arabic language studies (2011-currently)
