Fernando Almeida Sandoval

Project Management Professional with over 10 years of experience driving customer satisfaction, adoption, and retention for IT and SaaS solutions. Proven expertise in onboarding, stakeholder engagement, and cross-functional collaboration to deliver enterprise-grade technology projects. Skilled in Agile methodologies, and customer relationship management to ensure seamless delivery, adoption, and long-term success.

Engagement Delivery Manager – LATAM Operations (Starbucks Account) at Capgemini Engineering (2025-05 – Present)

• Led the onboarding and deployment of Starbucks' IT application development programs with LATAM-based pods.
• Drove the modernization of Starbucks' NGPOS system, achieving a 100% ticket completion rate.
• Acted as the primary point of contact for Starbucks stakeholders, providing updates, resolving concerns, and maintaining strong, trust-based relationships.
• Oversaw vendor communications, purchase orders, and logistics, ensuring alignment with regional compliance, budgets, and project timelines.
• Managed cross-functional coordination between the client's Quality and Release Engineering team, and local development and testing teams, to deliver timely and high-quality solutions, proactively addressing the client's needs.

Project Manager at AT&T Mexico (2020-10 – 2024-09)

• Led cross-functional teams in delivering multiple concurrent programs with combined budgets exceeding 1M USD, achieving 100% on-time delivery.
• Coordinated various projects to streamline customer service in several AT&T Stores, resulting in a 31% increase in customer satisfaction scores by reducing wait times and improving issue resolution.
• Managed end-to-end software product lifecycle activities, coordinating between IT, Marketing, UX, Sales, Development, Legal, and Customer Service teams.
• Established and maintained key performance metrics, resulting in a 16% efficiency improvement in project delivery.
• Successfully negotiated contracts and pricing strategies, securing 12 new business opportunities.

Scrum Master at AT&T Mexico (2017-02 – 2020-09)

• Led and facilitated Agile ceremonies for cross-functional teams, implementing SAFe methodology across development, UX/UI, and research functions.
• Drove continuous improvement through Scrum ceremonies, including Sprint Planning, Review, Demo and Retrospective, and Daily Scrums.
• Coached Product Owners and development teams in Agile methodologies, conducting regular 1:1 to enhance team performance.
• Developed and maintained comprehensive Quarterly Team Agreements, improving sprint efficiency and increasing story completion rates from 80% to 95%.
• Managed stakeholder relationships across Marketing, Finance, and Technical departments, ensuring alignment with business objectives and timely project delivery.
• Successfully integrated Agile methodologies with operational processes, achieving top regional performance metrics in internal customer satisfaction and employee productivity.

B.S. in Industrial Engineering – Tecmilenio University