Gerardo Macedo Amial

Having 5 to 6 years of experience handling inbound-outbound call from international customers covering expextentions about billing, tech support, collections always improving and meeting goals in a 100% for customer satisfation

RAPIDO SOLUTIONS GRUOUP

Track and Trace Representative

Responsible for day-to-day operations including tracking and tracing assigned shipments

- Maintain accurate and up-to-date carrier records

- Ensure all database documentation is compliant with industry standards

- Maintain complete understanding of markets including seasonal freight

- Maintain complete understanding of assigned Logistics Consultant’s book of business including POC’s, common lanes, and common trailer types

- Oversee transportation in route to ensure timely pick-up and delivery

- Communicate with transportation companies to ensure all parts of assigned delivery are completed

- Work with assigned team that includes Logistics Consultant and Carrier Relations

Project Manager and ( Rodrigo Sarabia ) Direct Supervisor:

CitiBank, N. A Team member 3/16/2020 - 1/26/2021

Senior Process Associate

Various Mapping processes workflow in CitiGroup GFT Departments such as: FPC Contractor Replacement, New Hire Deployment Process, Employee Internal Referral Program, Employment Relative, Offer Letter Process Onboarding FTE, Recruiting Process FTE, Socre Card Process, Walkabout Process, Etc

Few Mapping Processes were made using Live at BLUEWORKS During Zoom meeting with Managers and several were processed after email received with content besides once done process map were sent via email to all Managers to Schedule a meeting

• COLEGIO DE BACHILLERES DEL ESTADO DE BAJA CALIFORNIA Presidente Venustiano Carranza#15- Romero 21410 Certificate (3years) 2001-2003
• learnTEFL 150 hour TEFL/TESOL Master Course -Grade A Certificate (12 weeks) 2019