Caregiver Attendance & Activities Monitor at New York Healthcare (2025-12 – 2026-06)
- Monitor caregiver attendance and punctuality using a GPS-based clock-in/clock-out system, ensuring reliable and timely care delivery for patients.
- Verify that caregivers complete all required patient care tasks, including personal hygiene assistance, household maintenance, and cognitive stimulation activities such as conversation and social engagement.
- Communicate with caregivers and coordinate care activities bilingually (Spanish/English), ensuring clear understanding of patient needs and company standards.
- Demonstrate consistent empathy and attention to patient welfare by ensuring care standards are met and escalating concerns when necessary.
Customer Service Representative at Immunotec (2025-03 – 2025-12)
- Provide empathetic, comprehensive support ensuring every interaction meets the company's patient-centered service standards.
- Manage client orders: placing new requests, onboarding new members, and tracking shipments to identify when follow-ups are needed.
- Foster lasting client relationships by addressing concerns proactively and maintaining smooth communication between clients and the company.
Collections & Customer Service Representative at Terra Energy (2024-08 – 2025-02)
- Led the Collections Department, managing client lists with due payments and resolving outstanding balances.
- Handled inbound and outbound calls to address client concerns and inquiries.
- Maintained accurate records and ensured adherence to company policies.
Collections Representative at First Source (2024-03 – 2024-08)
- Managed high volumes of inbound and outbound calls to U.S.-based clients for overdue auto loans.
- Negotiated payment plans and tailored debt-resolution solutions.
- Ensured compliance with company and regulatory standards.
Collections & Billing Representative at AT&T (2018-12 – 2019-07)
- Managed high volumes of inbound calls to resolve customer billing inquiries.
- Dialled outbound calls to collect on past-due accounts.
- Managed cross-sales on data plans.
