Administrative assistant, Booking coordinator and Data entry specialist at ACP (Advanced Commercial Painting) (2025-01 – Present)
- Strategic Stakeholder Coordination: Acted as a key communication bridge between corporate leadership (supervisors and management) and external clients to ensure seamless operational alignment, project updates, and business continuity.
- Frontline & Team Communication: Managed inbound and outbound communications, handling inquiries from clients and field workers with a receptionist-level of professionalism to streamline daily company logistics.
- Travel & Lodging Management: Coordinated and managed end-to-end travel logistics for company personnel, including sourcing, booking, and modifying hotel accommodations, Airbnb stays, and flight reservations to support project timelines.
- Financial Oversight & Procurement: Oversaw corporate credit cards and handled procurement for project-essential materials, ensuring all supplier payments were processed accurately and on time.
- Database & Information Administration: Maintained, audited, and updated the central corporate database, managing sensitive employee information, such as contact details, emails, and phone numbers with strict attention to detail and data privacy.
Administrative assistant and legal at Tenant Counsel Network (TCN) (2023-01 – 2025-01)
- Client Portfolio & Database Management: Maintained and independently updated an active client portfolio on a weekly basis, ensuring all accounts, case notes, and documentation were meticulously organized and completely up to date.
- Cross-Departmental & Legal Routing: Acted as the primary bilingual point of contact for clients in both English and Spanish; gathered critical intake information and efficiently routed cases to the appropriate department, including paralegals, attorneys, or direct court channels.
- Google Workspace & Data Administration: Extensively utilized Google Workspace platforms, leveraging Google Sheets to manage internal process optimization, track client statuses, and process financial payments seamlessly.
- Calendar & Appointment Coordination: Managed complex schedule coordination using Google Calendar to book legal consultations, track payment deadlines, handle high-volume client appointments, and manage urgent rescheduling requests.
- Strategic Stakeholder Communication: Maintained continuous, proactive communication with law firm leadership (management and supervisors) and clients alike, ensuring all internal data, schedule shifts, and critical case updates were perfectly aligned across the legal team.
- Legal Documentation & Reporting: Assisted in the meticulous preparation, management, and organization of legal documents, reports, and corporate communications to guarantee an efficient and flawless workflow.
Bilingual Telephone Agent at CHOICE (2020-01 – 2022-01)
At Choice Hotels Reservations, I assist clients in finding and managing hotel bookings in the United States. My role includes providing assistance in searching for lodging options, making, and modifying reservations, and addressing inquiries to ensure a satisfying travel experience
Bilingual Phone Agent at Amazon Credit Cards (2018-01 – 2020-01)
At Amazon Credit Cards, I assist customers in the United States and Canada with their purchases, receipts, and returns. My role includes resolving inquiries about transactions, processing refunds, and addressing payment-related issues, ensuring a smooth shopping experience and high quality customer service.
