Provide technical support and trainingto workstations, networksand telephones.
- Help users solve problemsusing available hardwareand software tools.
- Support, installand maintain workstations, local area networks,server hardware, operatingsystems, software and related IT sanctioned peripherals.
- Install and manage hardwareand software components for users.
- Perform preventive maintenance, testing and repair of equipment.
- Evaluate systemand software configuration to ensure effectiveuse of hardware resources.
- Address and resolve hardware, software, and customerissues.
- Provide a positive customerexperience with everycustomer interaction.
