Ivan Arroyo Cruz

Passionate and dedicated professional with over 12 years of experience in Data Center environments. Strong background in technical support, system administration, and server deployment. Skilled in hardware, structured cabling, virtualization technologies, GPU clusters for AI. Implementation of strategies to improve project times. Skilled with team coordination, effective communication and problem-solving, focused on ensuring quality standards.

Contractor – Data Center Technician Lead at Aptly Technologies (2025-12 – 2026-04)

• Install, configure, and maintain GPU servers, clusters, and interconnect hardware.
• Collaborate with engineering teams to support large-scale GPU deployments and performance optimizations.
• Respond promptly to GPU infrastructure issues (thermal, power, link failures, ECC errors).
• Escalate issues to vendors (NVIDIA, Mellanox, OEMs) as needed and manage RMAs.
• Monitor thermal and power conditions to maintain operational safety and efficiency.
• Implement best practices for racking, cabling, airflow management, and system redundancy.
• Support testing and validation of new GPU hardware or firmware updates.
• Participate in on-call rotation and incident response efforts for critical datacenter operations.
• Maintain asset tracking and update the CMDB for GPU servers and related components.
• Ensure safe handling, decommissioning, and secure data wiping of GPU nodes.
• Follow data center best practices, compliance standards, and audit requirements.
• Develop and update SOPs, runbooks, and documentation for GPU infrastructure operations.

Data Center Technician Lead at Freelancer (2024-04 – 2025-10)

• Support the construction of 3x new Data Centers
• Rack and stack of devices
• Structured Fiber Optic Cabling and management as (LC-LC/ LC-MiniLC / MPO / MTP)
• Structured Cabling in power cables
• Porting fiber patches
• Cable labeling (following established standards)
• Team management and coordination

Contractor – Data Center Technician at Alibaba (2024-08 – 2025-12)

• Support the construction of new Data Center
• Fiber patch transport
• Cabling, dressing and porting all Network Racks
• Structure cabling in fiber optic and power cables
• Cable Labeling (following established standards)

System Administrator IT-3 at Oracle (2021-12 – 2023-07)

• Data Center Deployment in Querétaro and Monterrey / México
• Checklist to receive new Data Centers
• Work through tickets to receive new incoming/outgoing racks
• Work with the provider to assist the installation of new incoming racks
• Responsible for operation of production environments including systems and databases supporting critical business operations
• Install, monitor, maintain, support and optimize all production server hardware and software
• Provide escalated technical support for complex technical issues
• Responsible for Oracle production environments: standardizing hardware and software
• Coordinate escalated support cases and lead appropriate internal technical resources and/or external vendors to resolve and coordinate Oracle systems storage infrastructure
• Install, configure and manage Oracle SOA and BPM Suite products in clustered environments
• Install, configure and manage Oracle SOA/OSB/webLogic in clustered Linux/Windows environments

Server Build Technician - SBT3 at IBM & Softlayer (2015-06 – 2021-12)

• Rack, build, cabling, configure and provision intel and AMD servers
• Virtualization with KVM
• Rack, cabling and deploying Cisco Layer 2 Networking equipment, server and database installation
• Troubleshoot, test and ensure quality of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve issues with basic network and operating system installation and configurations
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with client servers as needed
• Power and Fiber structured cabling
• UIP Outage/Response – Data Center level Outage (related to physical infrastructure)
• Customer Support
• Installation and management of GPU´s on servers

Bachelor´s degree in Computer Engineering – Universidad Autónoma de Querétaro (2015)