Jaime Gonzalez

Customer service and sales professional with 7+ years of experience in hospitality, remote customer support, lead generation, and outbound sales. Skilled in handling high-volume customer interactions, appointment setting, conflict resolution, and delivering personalized client experiences. Proven ability to adapt quickly, communicate effectively in fast-paced environments, and consistently meet performance goals.

Experienced working with international customers in both hospitality and remote call center environments.

In-Room Dining Order Taker at Susurros del Corazon Auberge (2023-03 – 2026-04)

• Delivered high-end in-room dining service for guests at a luxury resort environment, ensuring accuracy, professionalism, and timely order coordination.
• Collaborated with kitchen and service teams to accommodate guest preferences, dietary restrictions, and special requests while maintaining resort service standards.
• Handled guest interactions with professionalism and urgency to support overall guest satisfaction and hospitality experience.

Outbound Caller (Telemarketer) at ICPG (2022-03 – 2023-03)

• Conducted 500+ outbound cold calls daily to generate qualified leads and schedule appointments for potential clients.
• Consistently met daily call and appointment-setting targets in a fast-paced remote sales environment.
• Built rapport with prospects and handled objections professionally to improve lead conversion rates.

Lead Sales Agent at Porch Group (2020-03 – 2022-02)

Contacted over 300+ new homebuyers through a Spring Board. Out of every three interactions Porch required one successful transfer (Turn Over). I accomplish my daily and monthly goals by following script, active listening, empathizing and problem solving. I reached my daily and monthly goals by building a genuine and healthy relationship with every customer, that alone helped me increased my transfer rate by 30%.

– I.S. 141 The Steinway (2007-09 – 2008-06)

– West View High School (2010-10 – 2011-06)