Javier Tovar Correa
Administrador de salesforce/ operaciones de ventas/ especialista en CRM
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Sobre mí
Salesforce-focused professional with 2+ years of experience supporting CRM environments, optimizing sales processes, and improving data quality. Hands-on experience in Salesforce administration, including user management, data structure customization, and process automation using Flows. Proven ability to support sales teams, enhance lead tracking, and improve operational efficiency.
Experiencia
Sales Coordinator / Salesforce Support at IUANI - QUOVIX (2023-01 – Present)
Administer Salesforce CRM, supporting daily operations for sales teams and ensuring data accuracy and system reliability
- Administer Salesforce CRM, supporting daily operations for sales teams and ensuring data accuracy and system reliability
- Created and customized fields and objects to align CRM structure with business needs
- Managed users, roles, profiles, and permission sets, improving access control and operational efficiency
- Supported implementation of Salesforce Flows to automate internal processes and reduce manual workload
- Improved lead tracking and profiling processes, contributing to better sales follow-up and conversion visibility
- Collaborated with sales teams to optimize workflows and reporting processes
Administrative Assistant at Samadhi (2022-01 – 2022-12)
Supported administrative and accounting processes with CRM data management
- Supported administrative and accounting processes
- Managed CRM data and assisted in client and sales coordination
- Improved organization of client information and internal tracking
Front Desk Agent at Hotel Riu Palace Península (2021-01 – 2022-12)
Managed high-volume customer interactions and operations
- Managed high-volume customer interactions, check-in/out processes, and logistics coordination
- Developed strong customer service and problem-solving skills in fast-paced environments
Sales Assistant / Online Sales Manager at Versus Tienda (2018-01 – 2019-12)
Managed online sales operations and customer engagement
- Promoted to manage online sales operations
- Supported sales growth through digital channels and customer engagement
Educación
Bachelor's Degree in Business Administration – Universidad Mexicana (2020-01 – 2023-12)
Bachelor's Degree in Business Administration – Universidad CECUIFJ – Toluca (2024-01 – 2025-12)
