Jessica Balahadia

Friendly and detail-oriented receptionist with excellent communication and multitasking skills. Proven ability to manage front-office operations, maintain a positive company image, and ensure a seamless experience for clients and visitors. Seeking to contribute my skills in a dynamic and fast-paced environment. Committed to delivering high-quality work, collaborating with teams, and continuously improving my skills to achieve professional and personal growth.

Equipment Engineering-Technician at Brother Industries Philippines, Inc (2016-08 – 2025-02)

9 years and 6 months of experience in equipment maintenance and quality control in manufacturing operations

• Preventive Maintenance of Machine
• Knowledge in Machine Basic to Major Troubleshooting
• Documentation/Checksheet
• Perform routine machine adjustments and repairs to maintain smooth operations
• Conduct regular inspections of products at various stages of the production process to ensure they meet quality standards
• Record and report product defects, equipment issues, or any inconsistencies in production
• Perform preventive maintenance on machines and production lines to reduce downtime
• Participate in team meetings to discuss production issues, solutions, and improvement strategies
• Wear appropriate personal protective equipment (PPE) and follow safety protocols
• Work with team members, supervisors, and other departments to ensure the smooth flow of production

Hotel Receptionist at NDN Grand Hotel (2016-01 – 2016-07)

7 months of experience in hotel front-office operations and guest services

• Greet and check in guests, ensuring a smooth and pleasant arrival experience
• Manage reservations via phone, email, and online booking platforms, confirming bookings and handling modifications or cancellations
• Provide guests with information on hotel services, amenities, local attractions, and transportation options
• Address guest concerns or complaints promptly, ensuring satisfaction and following up as necessary
• Process guest payments, handle cash transactions, and prepare billing statements
• Coordinate with housekeeping and maintenance to fulfill guest requests and maintain room quality
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Assist with the checkout process, including issuing receipts and handling guest feedback

Secondary – Pantay National High School (2008-06 – 2009-03)