John Malone

Provided Tier 1 and Tier 2 technical support to students and staff for district-supported technology, ensuring prompt issue resolution. Demonstrated and trained users on Mac and Windows operating systems, software, and district-approved technology tools. Troubleshot and resolved hardware, instructional software, and network connectivity issues for end users.

TECHNOLOGY SUPPORT TECHNICIAN 1 - Santa Maria-Bonita School-District - Santa Maria, CA

(2023-05 - 2023-10)

• Provided Tier 1 and Tier 2 technical support to students and staff for district-supported technology, ensuring prompt issue resolution.
• Demonstrated and trained users on Mac and Windows operating systems, software, and district-approved technology tools.
• Troubleshot and resolved hardware, instructional software, and network connectivity issues for end users.
• Assisted with installation and updates of programs, apps, and weblinks on various devices, including laptops and tablets.
• Managed user accounts for non-centralized software and supported digital communications for the site.
• Created, updated, and closed work orders in a timely manner, prioritizing requests and escalating unresolved issues as needed.
• Maintained and inventoried technology equipment and supplies, supporting efficient operations and rapid response to hardware failures.
• Provided informal training and onboarding for new personnel, fostering a collaborative team environment.
• Diagnosed and resolved hardware and software issues for staff and students.
• Provided technical support for classroom technology, ensuring optimal functionality.
• Collaborated with educators to integrate technology into lesson plans effectively.
• Conducted training sessions for staff on new software applications and systems.

COMPUTER SUPPORT SPECIALIST - Alltech Computers-Arroyo Grande - Arroyo Grande, CA

(2022-11 - 2023-04)

• Delivered Tier 1 and Tier 2 technical support for Windows and Mac OS environments, addressing client service requests efficiently.
• Supported Windows servers, network devices, printers, and Office 365, resolving issues for a diverse client base.
• Diagnosed and resolved computer, network, and hardware problems, ensuring minimal downtime for end users.
• Performed hardware maintenance, upgrades, and new equipment configuration for desktops, laptops, and mobile devices.
• Managed network device configuration, policy management, and system optimization for client environments.
• Utilized ticketing systems to document and track support requests, maintaining clear communication with clients and team members.
• Provided remote support and monitoring, adapting quickly to changing priorities in a fast-paced environment.

SR. FIELD SERVICE TECHNICIAN - Mechanics Bank Operations Campus-Santa Maria - Santa Maria, CA

(2022-03 - 2022-06)

• Provided hands-on and remote IT support for computers, servers, printers, switches, routers, and phones in field locations.
• Installed, configured, and troubleshot hardware and software for Windows and Mac OS systems outside the data center.
• Deployed new technology equipment, including servers, routers, Cisco/Juniper switches, and battery backup units (UPS).
• Managed service desk work orders, ensuring timely completion and adherence to Service Level Agreements (SLAs).
• Communicated and coordinated with end users to resolve technical issues and deliver high-quality customer service.
• Supported secure network devices, including VPN and redundant internet solutions, for banking operations.
• Provided troubleshooting and repair support to over 250 customers weekly.
• Maintained company field response vehicle stocked with repair and replacement parts valued over $360,00.00.

GENERAL MANAGER (GM) - Bens Computer Outlet-Grover Beach - Grover Beach, CA

(1994-01 - 2021-09)

• Provided IT consulting and support for small and large business networks, from initial design to full implementation.
• Installed and maintained various internet connections, including ISDN, DSL, cable modem, and wireless solutions.
• Configured and managed network security, including VPN, IPSec, NAT, and dual firewall environments.
• Built custom computer systems and delivered end-to-end hardware and software solutions to meet client needs.
• Ensured high customer satisfaction by exceeding expectations and delivering reliable IT support.
• Oversaw daily operations to ensure efficient workflow and exceptional customer service.
• Developed and implemented strategic initiatives to drive sales growth and profitability.
• Managed inventory levels, optimizing stock turnover and reducing excess waste.
• Trained and mentored staff, fostering a collaborative team environment and enhancing performance.

Associate's degree - Electronics - Allan Hancock College (1994-05)

High school diploma - Ernest Righetti High School (1992-12)