Jorge Alberto Herrera Reyna

Served as an L2 Network Engineer supporting global operations for CEMEX, including cement plants, concrete batching plants, and main offices.

Support Engineer L2 - CEMEX

(2024 - 2026)

Served as an L2 Network Engineer supporting global operations for CEMEX, including cement plants, concrete batching plants, and main offices.

• Managed advanced infrastructure such as Arista SD-WAN, Cisco and Juniper technologies (Mist, EVPN, Fabric Wireless, APs), Audiocodes and Advantech uCPEs, Zscaler VPN tunnels. data center infrastructure administration, Microsoft Azure cloud services, and global projects integrating Operational Technology (OT) systems into the corporate IT network.

Network Cloud Engineer - Infosys - San Pedro Garza Garcia

(2022 - 2024)

I worked as a frontline vendor tech support for Google Cloud Platform. My primary responsibility was to provide first-line support to GCP customers combining IT support, customer service, and technical problem-solving skills by analyzing and diagnosing incidents, issues, or new deployments related to Networking cloud technologies such as VPC solutions(Peering, Google Cloud Load Balancers, Cloud DNS, Cloud domains, manage and unmanaged certificates, Cloud Firewalls, Cloud VPN (HA VPN, classic and on premises infrastructures), Cloud BGP, Cloud Interconnect, Cloud Router, Cloud NAT, Cloud Armor, Cloud IDS, GKE, and APIs, among others.

• As a vendor tech support, we worked according to SLAs Agreement, customer satisfaction KPIs focused to meet customer’s needs and expectations between technical complexities and their requirements

CORE Engineer - Axtel - San Pedro Garza Garcia

(2017 - 2022)

Troubleshoot and resolve any incidents related to the CORE infrastructure including FTTH Massive, WiMAX, IPTV, LAN WAN, Metro-Ethernet, Carrier-Ethernet, International Links (carriers), BGP, OSPF, EIGRP, MPLS, SPANNING TREE, VPLS, MP-BGP (l3vpn, l2vpn) on Various Vendors and technologies.

• Dispatch field technicians to repair the fiber cut, outages, or any issue that requires physical intervention when necessary.
• Execute and coordinate Maintenance windows (OS and equipment upgrades adding new equipment for network expansion) escalate hardware and software failures to makers.
• I worked as part of a team and operate in a changing and challenging 24/7 environment.

Network Support Engineer (NOC) - Solution WARE - San Pedro Garza Garcia

(2014 - 2016)

Operate, troubleshoot, and monitor networks of several customers and corporate Networks. Working with different Network equipment brands, and solutions such as: Cisco, Palo Alto, HP, TP-Llink, Packet Shaper, Mikrotik, Ubiquiti, 4RF, Routers, Switches, firewalls, Microwaves, WLC, and CUCM.

• Equipment installation, personnel management.
• Investigate, track, escalate, and solve issues related to hardware and software failures

Network support Engineer (NOC) - Telefonica Movistar - San Pedro Garza Garcia

(2012 - 2014)

Administration, monitoring, and operating the data communication systems, Routing protocols, LAN-WLAN, switching protocols, network connectivity troubleshooting, and incident prevention.

• LAN-WAN documentation, and diagram updates.

Data and security Analyst - Servicios Axtel - Monterrey

(2011 - 2102)

Monitor, install, and configure network hardware, data center, and wireless LAN equipment, bringing technical assistance to end-users.

• Troubleshoot and track network issues related to secure and data events, also execute maintenance windows.

Help Desk support engineer - Servicios Axtel - Monterrey

(2010 - 2011)

Provide technical assistance to end-users, user equipment requests, and application support.

Bachelor's degree - System administrator engineer - Universidad Autónoma de Nuevo León (2009)