Amazon Fulfillment Center Operational Strategy & People Analytics Extern at Extern.com (2026-06 – Present)
- Analyzed public employee feedback across Glassdoor, Indeed, Reddit, and YouTube to identify recurring workplace trends at Amazon Fulfillment Centers, applying root-cause analysis as part of a project-based externship in operational strategy and people analytics.
- Synthesized qualitative data into employee personas and root-cause themes around productivity, turnover, recognition, and burnout, translating findings into data-backed business recommendations.
- Built an executive-style presentation translating research findings into strategic recommendations, framed for an Amazon leadership audience as a capstone deliverable reviewed by Extern.com program mentors.
Operations Intern at Mountain Mike's Pizza (2026-05 – Present)
- Built an Excel-based pricing and margin model to analyze ingredient costs, food cost percentages, and menu profitability, directly improving pricing decisions and cost controls.
- Automated weekly cost and margin calculations using dynamic Excel formulas, improving process efficiency and reducing manual reporting time.
- Analyzed POS sales data to identify revenue patterns and generated high-margin vs. low-margin item summaries for leadership to support promotional and menu strategy.
Assistant Manager at Mountain Mike's Pizza (2023-06 – Present)
- Supervised daily operations in a high-volume environment, coordinating staff execution across service quality, inventory management, and cost efficiency.
- Managed inventory levels and purchasing decisions to optimize product availability, minimize waste, and control costs.
- Trained and developed team members, strengthening communication and relationship-building skills in a fast-paced operational setting.
Founder & Owner - Pokémon Card Resale E-Commerce at Self-Employed (2023-06 – 2025-08)
- Built and scaled a live-commerce e-commerce business generating $10K+ in revenue across 1,500+ transactions, managing inventory sourcing, pricing strategy, and customer relationships.
- Analyzed market trends, product demand, and pricing data to optimize purchasing decisions, maintaining an average net profit margin of ~15%.
- Identified growth opportunities through demand forecasting and competitive pricing analysis, adapting strategy based on real-time sales performance.
