Leonardo Bojorges

Results-oriented CSR / Supply Chain Manager with over 8 years of experience in the manufacturing and packaging industries. Proven track record of optimizing logistics operations, reducing costs by 35% through strategic 3PL implementation, and achieving 99.87% OTIF delivery rates. Expert in managing high-volume accounts (Mondelez, Nestle, Sanmina, Jabil, Cuervo, Diageo) and coordinating end-to-end supply chain processes from import to final distribution.

Customer Service Representative at ALLEGIS CELATOR (2025-08 – Present)

• Regional Account Management: Primary point of contact for key industrial manufacturing clients (Carrier, IAC, ConMet, Terex/Genie, Inteva, Skyjack, Nilfisk, AMD), managing order cycles from placement to delivery across HVAC, automotive, and heavy equipment manufacturing sectors.
• Cross-Border Operations Coordination: Central liaison between Mexico-based clients and USA corporate teams (Purchasing, Expediting, and Finance), ensuring timely resolution of order inquiries, shipment tracking, and billing matters.
• ERP-Driven Order Management: End-to-end processing and tracking of customer orders in Epicor P21, monitoring open orders and generating reports to proactively identify and resolve potential supply disruptions.
• Strategic Supplier Collaboration: Collaborative relationships with key strategic partners (IAB Sweden, IAB Mexico) to align inventory availability with high-volume customer demand.

Supply Chain Manager & Customer Service at KPACKMEXICO (2022-02 – 2025-06)

• End-to-End Supply Chain Orchestration: Directed the complete lifecycle of operations for two Flexible Packaging Divisions (In-House & Resale), encompassing strategic sourcing, international logistics, customs compliance, and final distribution.
• Strategic Client Partnership & Operations: Specialized supply chain consultant for Tier-1 clients (Mondelez, CPW Nestle), analyzing production forecasts and consumption patterns to proactively align inventory strategies and prevent manufacturing bottlenecks.
• Operational Excellence & Cost Optimization: Spearheaded the strategic network redesign by transitioning from a fixed-cost warehouse model to a scalable 3PL operation, reducing operational overhead by 35% and improving agility in responding to demand fluctuations.
• Performance Metrics & Reliability: Maintained an OTIF (On-Time In-Full) of 99.87% (Q1-Q3 2024) through rigorous planning protocols and safety stock strategies.
• Import & Cross-Border Management: Managed complex import processes for raw materials and finished goods, navigating customs regulations to minimize lead times and avoid landed-cost variances.

Customer Service Representative at SAVERGLASS (2021 – 2022)

• Managed order planning and material requisitions, acting as the central liaison between clients and the production plant.
• Orchestrated the full production cycle, from material management to the conversion of materials into finished products.
• New Product Introduction (NPI): Led the coordination of new product launches tailored to specific customer requirements, verifying factory capabilities.
• Coordinated effectively with Purchasing, Production, Sales, and Quality departments to ensure order feasibility.

Customer Service Representative at SONOCO (2019 – 2021)

• Responsible for order planning, material management, and production monitoring for key packaging accounts.
• Created and monitored production plans to ensure the timely availability of finished goods.
• Maintained effective communication with customers regarding order status, proactively resolving potential delays.
• Collaborated with internal departments (Purchasing, Quality, Production) to align factory output with client needs.

Bachelor of Economics in Economics (2010 – 2015)