Lisa Grace Sese

Resourceful Front Office Supervisor known for high productivity and efficient task completion. Specialize in team leadership, customer service excellence, and operational management. Excel in communication, problem-solving, and adaptability, ensuring smooth front office operations and positive guest experiences.

Front Office Supervisor - Bendix Hotel - San Fernando, Pampanga

(2025-07 - 2026-06)

• Supervised front office staff, including hiring and training new employees.
• Coordinated staff scheduling and assigned duties to ensure optimal coverage and efficiency.
• Resolved conflicts between guests and/or employees in a timely fashion without compromising overall customer satisfaction ratings.
• Developed and implemented policies and procedures to enhance front office operations.
• Prepared reports on occupancy rates, revenue targets, and other performance metrics.
• Negotiated contracts with vendors and service providers for front office operations.
• Addressed job performance issues with employees to identify root causes and facilitate effective solutions.

Front Office Agent - Bendix Hotel - San Fernando, Pampanga

(2023-06 - 2025-07)

• Welcomed large volume of guests, enhancing overall customer service experience.
• Verified guest information and payment options, ensuring accuracy and improving check-in efficiency.
• Resolved guest challenges and complaints with resourceful, actionable solutions, boosting guest satisfaction.
• Responded to guests, including email, telephone, and in-person inquiries.

On-the-Job Training Trainee - Quest Plus Conference Center - Clark, Pampanga

(2023-01 - 2023-04)

• Human Resource Intern: Assisted with planning, organizing, and coordinating company events.
• Food and Beverage Intern: Maintained cleanliness and organization of dining area and service stations.
• Kitchen Department Intern: Collaborated with kitchen staff to ensure timely food delivery to guests.
• Telephone Operator: Coordinated communication between departments to streamline operations.

Bachelor of Science - Hospitality Management - Guagua National Colleges (2023)

Senior High School - Humanities and Social Sciences (HUMSS) - AMA Computer College

High School Diploma - Pampanga High School