General and facilities administrator at Clínica Medicina Estética Dra. Bárbara Nester
- Vendor relationship, requests and payments.
- General administration, invoices, services payments, facilitie repairs (when minimal) or contractors when required for biger repairs.
- Inventory control Customer service.
Delivery Manager at Excis LTD Mexico
- Managed customer Projects and Accounts all over America.
- Managed PO and Invoices for customer and partners and budgets.
- Direct relationship and coordination with customer and partners.
- Follow up SLA ́s for each customer. Follow up KPI ́s Dashboard for customer.
- Meetings with customer and partners.
- Direct and indirect engineers under my management.
Consumer Lending Ops. / Service Desk Supervisor at Consumer Lending Ops. / Service Desk Supervisor
CLO ops supports loans requests, related to vehicles purchases and personal loans for an US financial institution customers. / Service Desk tech support for internal employees, working for an US financial institution.
- Lead a team of 16 employees.
- Follow up Agent ́s work schedules and attendance.
- Identify and evaluate team goals and progress.
- Feedback and coaching.
- Follow up SLA ́s and KPI ́s.
Partner Program Administrator (Warranties) at Panduit Mexico
- Issue Warranty request for installed structuredcable for Mexico, LATAM, and others international regions.
- Review technical requirements such as test reports and floorplans, telecom training and technical background.
- Partners guidance and support trough warranty process.
