Luis Vazquez

Results oriented IT Leader with over 20 years of experience in implementation, quality control, business analysis, and support of innovative IT projects in the CPG and service consulting companies. Recognized for aligning IT solutions with business goals and customer needs.

Proven track record in continuous process improvement, quality assurance across SDLC and efficient resources management, consistently delivering high-value solutions on time and within budget. Successfully managed IT budgets (Projects and Operations) of up to $2 million USD.

Skilled in change management, customer service excellence, financial planning and management, cross-functional communication across all organizational levels, and leading global and multicultural teams in support operations and projects testing. (of up to 70 professionals).

The Clorox Company (Productos de Consumo) Ciudad de México May 2013 – Aug 2025

IT Quality Assurance and Process Sr. Manager Jan 2019 – Aug 2025 

Responsible of quality assurance for IT End to End projects delivery and business operations, teams in US, LATAM and India, focused on process improvements, hands-on software test life cycle (STLC), standards adherence, risk management, forecasts and budget control, and effective communication across stakeholders, directors, business partners and project team members.

Managing budget of up to $2 Million USD, managing teams with up to 70 teammates, and reporting directly to Architecture, and Base Operations Directors.

Achievements:

• Collaborated in the creation of the Quality Assurance area, by defining processes, activities, and documentation aligned to ITIL practices, reducing defect leakage into the user testing phase by 85% in projects, and lowering critical defects reported during production deployment to less than 1%.
• Received the Clorox CIO Award in the “Evolve” category in 2020 for the successful implementation of the QA area.
• Maintained the QA area’s costs without increase for two consecutive years and reduced 2025 cost estimate by 34%, aligning with company goals while ensuring the delivery of same level of service.
• Led the transition from ALM to JIRA, successfully managing migration and ensuring continuity of ongoing projects. This change enabled a more user-friendly and functional tool for quality control in IT projects.
• Optimized JIRA license usage by establishing rules and automating user monitoring and deactivation, thus avoiding the need to acquire additional licenses and eliminating 95% of deactivation requests via service tickets.
• Created transparency in QA costs through the implementation of internal processes and controls, enabling the identification of deviations from the plan and allowing for decisions to mitigate risks and avoid project cost impacts of up to USD $200,000 in 2024, delivering 90% of projects within the estimated budget.
• Led the test script automation for 9 applications (SAP, Workday, MyBuy, among others), and then implemented a regression testing schedule and process tailored to each application’s needs, reducing testing time by 20%.

IT Business Analyst & Quality Assurance Jan 2016 – Dec 2018

Responsible for ensuring the success of IT innovation projects for the business units in US and LATAM, acting as a liaison between IT department and business leaders, through the business process analysis, requirements gathering, solution design assessment, testing support across SDLC (Test Plans, Test Cases, SIT & UAT Testing) end users training, and identifying test scripts to ensure the long-term sustainability of deliverables. Reporting to the Director of Project Delivery.

Achievements:

•Collaborated in the implementation of ITIL best practices across the software development lifecycle, achieving process and documentation standardization, and clear definition of roles and activities. These actions improved collaboration, access to information, documentation quality, and value through the delivery of products clearly aligned to business needs.

•Participated in the delivery of 31 end-to-end projects and improvement/innovation initiatives for the Commercial, Finance, Tax, HR, Accounts Receivable, Accounts Payable, and IT areas, achieving 90% on-time and on-scope delivery. Including interface validations with SAP for Electronic Invoicing, Payroll, Workday, MyBuy, Uberfreight, Co-Star, Blackline, Concur, Essbase, and HFM, among others.

•Reduced Improvement´s backlog list for LATAM by 60% by working with stakeholders and BRMs on requirements prioritization, planning, and estimation, and simplifying it´s documentation to rely on test scenarios and acceptance criteria.

• Prevented 5% increase in project costs by reviewing development and testing estimates provided by vendors.

IT FICO Business Service Manager May 2013 – Dec 2015

Responsible for improving customer service across end-to-end SAP Finance processes for LATAM region, through the implementation of continuous improvements, support ticket management, vendor coordination, and SLAs and KPIs monitoring.

• Shifted business service perception from negative to positive levels by building strong relationships with business representatives and delivering over 150 change requests.
• Accelerated the change approval process by proposing a “fast-track” workflow for simple, non-integrated Sap requests, which reduced the number of approvals from 6 to just 2, and allow 70% of the requests to start earlier.
• Improved average ticket resolution time by 1.5 days (from 7 to 5.5 days) by tracking metrics, managing priorities, and working closely with the support vendor.

Varios SAP Training Partners Ciudad de México 2013 – 2015

SAP Finance Official Academy Trainer

Responsible of the SAP FI academy delivery as per SAP guidelines and standards.

• Delivered 4 full SAP Academy training courses, facilitating and supporting the certification of 80% of the attendees.

Crystalis Consulting (Servicios de consultoría SAP) Ciudad de México Feb 2007 – May 2013

Resource Manager Jan 2012 – May 2013 

Responsible for managing consultant staffing for SAP projects, ensuring coverage of the required skills and knowledge for each assignment. Also accountable for career development planning for consultants and compliance with internal policies and company goals.

• Managed assignments for over 120 consultants, achieving 86% of fulfillment requests within the requested time frames.
• Reduced staff turnover by 18% compared to the previous year.
• Launched certification campaigns and increased the percentage of certified consultants from 20% to 65%.
• Implemented a time-tracking system, achieving 100% compliance in consultant´s time, which allowed transparency and detailed data for monitoring and tracking project status.

SAP FICO Consultant Feb 2007 – Dec 2011

Responsible for requirements gathering, documentation, configuration, testing, training, and support on SAP Finance and Controlling (FICO) module for national and multinational AA and AAA clients. Ensured process standardization and implementation in alignment to SAP best practices.

• Successfully implemented 4 full-cycle SAP projects for companies in the consumer goods and pharmaceutical industries (Villeroy & Boch, Grupo Ilusión, Nycomed, and Armstrong), covering requirements for General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Treasury, Taxes, Cost Centers, Profit Centers, Internal Orders, and Profitability Analysis — all delivered on time.
• Ensured the quality of deliverables by continuously identifying, aligning, and incorporating client needs and expectations, and tracking them through to completion.
• Led the successful migration and loading of master data, transactional data, and reconciliation of accounting balances, fixed asset values, and customer/vendor details.
• Created functional specifications for custom developments for Bank Reconciliation, Factoring, Tax Reporting, and integrations with payroll and banking systems, among others.
• Provided post-go-live support through ticket resolution, meeting service level metrics and established quality indicators.

Castelec Internacional ( IT ) Ciudad de México Aug 2002 – Feb 2007

Project Leader Jan 2006 – Jan 2007

Funcional Consultant Aug 2002 – Dec 2005

EDUCATION

Bachelor’s in finance and administration, ITESM Tecnológico de Monterrey, 1996 – 2002

CERTIFICATION

ISTQB V4 Testing Foundation, AT SQA, 2025.

SAFe 5 Practitioner, Scaled Agile, 2022.

ITIL Foundation, CSME 2014.

SAP FI 6.0 EHP6, SAP, 2013.

SAP CO 6.0 EHP4, SAP, 2012.