Luisa Medina

Bilingual Patient Coordinator and Operations Manager with 6+ years of experience in hospitality and international patient care. Proven ability to manage end-to-end logistics for U.S. and Canadian patients traveling for medical procedures, including scheduling, transportation, lodging, and pre/post-operative coordination. Strong background in customer service, team leadership, and operational efficiency.

Skilled in CRM systems and client communication, with a focus on delivering high-quality service and seamless patient experiences.

Patient Coordinator at Diabetes Obesity Clinic (Present)

Coordinated care for international patients from the United States and Canada with focus on medical travel logistics and patient experience management.

• Coordinated care for international patients from the United States and Canada
• Managed full patient logistics: scheduling, ground transportation (San Diego–Tijuana–San Diego), lodging, and local transportation
• Provided pre-operative guidance and post-operative follow-up
• Handled billing and payment processing for medical procedures
• Maintained and updated internal medical records and documentation
• Communicated with patients via phone, email, and CRM systems

Operations Manager (Promoted from Receptionist) at Hotel Ticuán

Managed daily hotel operations across multiple departments with responsibility for staff supervision and international guest satisfaction.

• Managed daily operations across front desk, restaurant, bar, housekeeping, and events
• Supervised and trained multidisciplinary staff
• Ensured high levels of customer satisfaction for international guests
• Handled conflict resolution and service recovery
• Optimized operational workflows and team coordination

Hospitality & Sales Support (Independent Role) at Hotel Aqua Rio

Independent hospitality and sales role focused on occupancy optimization through digital platform management.

• Achieved 100% occupancy rate for a full month
• Integrated hotel into online booking platforms such as Expedia and Booking.com
• Managed listings, pricing, and availability to maximize bookings

Bachelor's Degree in Nutrition and Food Science