Mack Sáenz

14+ years leading organizational transformation across North America and Latin America. Dual Mexican and U.S. citizenship. MBA (France), 2023–2026

Head of PMO and Business Performance LATAM (Transformation) - Layer7 - Mexico, Canada, Colombia, Guatemala, Venezuela, and Argentina

(2022-02)

Artificial Intelligence and Banking | Reporting to the Board of Directors and C-suite

• Directly led PMO, Process, Data, and Business Performance teams, with indirect oversight of 150 employees across six countries; informally served as Chief of Staff.
• Led strategic planning and a hypergrowth execution model, scaling revenue 15x while aligning strategic priorities with C-suite and Board-level execution.
• Advanced the AI-native operating model by advising the C-suite and prioritizing business cases.
• Designed an operating framework using OKRs, KPIs, Business Performance Management, and Business Process Management, achieving an average 42% improvement.
• Established governance across the enterprise portfolio, architecture, processes, performance, and data; delivered 150+ projects and managed over 10 billion records annually (approximately 900 million monthly).
• Led enterprise-wide AS-IS and TO-BE process documentation and continuous improvement to enable automation and AI; approximately 107 end-to-end BPMN processes.
• Managed the product backlog for development, enhancement, and maintenance of all client-facing services.
• Led financial structuring and evaluation of strategic initiatives through business cases, ROI, NPV, and IRR to support executive and Board investment decisions.
• Led BI teams supporting strategic decision-making with Power BI, Tableau, and Claude.

Senior Enterprise PMO Manager - Canal6 (Multimedios) and Grupo Firmas Globales - Mexico and Costa Rica

(2017-05 - 2022-02)

TV, Radio, Outdoor Advertising, Retail, Real Estate, Wine, and Food | Reporting to CHRO, CTO, and Board

• Led a 30-person team with a direct budget of MXN 70 million.
• Oversaw the Technology PMO, Processes, and HR Business Performance functions.
• Led Canal6’s successful expansion into Mexico City, Guadalajara, Durango, and Puebla with a budget of MXN 1.4 billion, resulting in 2.2x revenue.
• Developed an annual HR budget of MXN 300 million covering 6,000+ employees.
• Unified Order-to-Cash processes across Canal6, Multimedios Radio, Grupo Pol, and Milenio (print and digital), reducing costs by 39%.
• Restructured operations in response to outsourcing reform across 40 group companies and 5,500+ employees.
• Contributed to profitability and institutionalization programs valued at MXN 90 million.
• Designed and implemented a corporate strategic planning system integrating OKRs, KPIs, and Business Intelligence, adopted by the Board and deployed across group companies to improve strategic clarity, performance visibility, and alignment.
• Established PMO governance and prioritized the strategic initiative portfolio, aligning resources and investments with corporate priorities; successfully delivered 120+ projects.
• Led AS-IS and TO-BE process documentation and continuous improvement to enable automation and AI for internal and external customers; approximately 130–150 end-to-end processes.
• Led financial structuring and evaluation of strategic initiatives using business cases, ROI, NPV, IRR, and TOGAF to support executive and Board investment decisions.
• Led BI teams delivering Power BI and Tableau executive dashboards for strategic decision-making.
• Established enterprise-wide agility using hybrid methodologies.

Senior Consultant / Program Manager - Arca Continental (Consys) - Mexico, Peru, Ecuador, and Argentina

(2016-08 - 2017-05)

Consumer Goods and Retail | Reporting to PMO

• Led a cross-functional team of 80 external Deloitte consultants for implementations at sites across 14 Mexican states.
• Mexico Transformation: Implemented SAP Supply Chain finance, logistics, and inventory modules at 117 distribution centers in Mexico, digitizing operations, achieving 72% process optimization, and providing real-time visibility for presidential-level decisions. Project budget: MXN 1.5 billion.
• LATAM Transformation: Planned SAP Supply Chain implementation in Peru, Ecuador, and Argentina. Project budget: MXN 200 million.

Head of PMO & Innovation - Financiera Trinitas - Monterrey

(2014-08 - 2016-08)

Banking and Financial Products | Reporting to the Board of Directors

• Led a 40-person cross-functional team and managed an annual budget of approximately MXN 15 million.
• Oversaw Innovation, Transformation, Processes, Projects, and Technology.
• Managed relationships with 190 investors.
• Led end-to-end systems implementation and 90 end-to-end processes, building the operating infrastructure that supported annual revenue growth from MXN 50M to MXN 400.
• Established executive alignment through OKRs, KPIs, and a hybrid management model.
• Developed a debt-financed M&A model.
• Coordinated Anti-Money Laundering (AML), Great Place to Work certification (2nd nationally), Voice of the Customer, credit and collections cycle, and expansion into Coahuila, León, San Luis Potosí, and Querétaro.
• Led financial structuring and evaluation of strategic initiatives using business cases, ROI, NPV, and IRR to support executive and Board investment decisions.
• Led BI teams delivering Power BI and Tableau executive dashboards for strategic decision-making.

Regional Manager - Elepago - Northeastern Mexico

(2013 - 2014)

Reporting to CEO

Campus Representative - Apple - Mexico City

(2011 - 2012)

Reporting to Mexico Program Manager

MBA (2023 - 2026)