Marco Morales

IT professional with 4+ years of experience in ITSM and application development, focused on process optimization, system integrations, and service delivery. Experienced in ITIL practices (Incident, Change, Problem) and CMDB management, improving workflows and service efficiency. Strong background in JavaScript, databases, and API integrations across ITSM platforms.

Skilled in requirements gathering, process design, and collaborating with clients and cross-functional teams to deliver practical, high-impact solutions.

Service Delivery Engineer (ITSM) at Huawei (2020-03 – Present)

Full-Stack Engineer in the Huawei Tools Team with over four years of experience in software development, process automation, and system integration. Successfully delivered multiple international projects across Latin America (LATAM), working closely with regional teams and clients. Expertise spans the full software development lifecycle, from requirements analysis and solution design to implementation, testing, and deployment.

Traveled to client sites to provide on-site project oversight, performing a dual role as Project Manager and Developer.

• Full-Stack Engineer in the Huawei Tools Team with over four years of experience in software development, process automation, and system integration
• Successfully delivered multiple international projects across Latin America (LATAM)
• Full software development lifecycle expertise from requirements analysis to deployment
• Dual role as Project Manager and Developer for on-site project oversight
• Technical alignment and stakeholder coordination for successful project delivery

Pasante at Eaton (2019-09 – 2020-03)

Participated in the development of several software solutions focused on automation and process optimization. Developed a real-time monitoring system for production line operations using ASP.NET, HTML, Bootstrap, and JavaScript, enabling improved visibility and operational control.

• Developed a real-time monitoring system for production line operations using ASP.NET, HTML, Bootstrap, and JavaScript
• Implemented a desktop-based solution to automate Excel report generation, reducing manual effort
• Developed a web-based system to streamline administrative processes within the Human Resources department
• Contributed to more efficient internal workflows

Practicante universitario at Nexsol (2018-08 – 2018-12)

Developed and maintained web applications using AngularJS, Bootstrap, and PHP, including the design of the primary SQL Server database and the implementation of web services to ensure efficient data handling. Contributed to user interface design and the creation of graphical assets, focusing on usability and clarity.

• Developed and maintained web applications using AngularJS, Bootstrap, and PHP
• Designed primary SQL Server database and implemented web services
• Contributed to user interface design and creation of graphical assets
• Built operational dashboards and improved internal processes achieving a 30% reduction in production issues
• Worked closely with cross-functional teams to deliver solutions aligned with client needs

Ingeniería in Sistemas Computacionales – Universidad Politécnica de Querétaro (2016 – 2018)