Maria Morales

Bilingual customer service professional with experience in hospitality and client support. Skilled in assisting both national and international customers, handling inquiries, and delivering friendly and efficient service. Strong verbal communication skills in Spanish and English (intermediate level, improving). Responsible, proactive, and eager to grow in a customer-focused environment.

Customer Service & Hospitality at Hotel Antigua Comayagua (2025-01 – Present)

• Provided customer service to local and international guests
• Responded to inquiries and resolved requests in a professional manner
• Communicated in Spanish and English during daily interactions
• Maintained high standards of service and guest satisfaction

Operations Assistant – SAG Project at SATO Company (2020-01 – 2020-12)

• Supported operational coordination and administrative tasks
• Followed company procedures and safety protocols
• Collaborated in a structured team environment
• Assisted with internal communication between departments

High School Diploma in Sciences and Humanities – Liceo Cardenal Rodríguez

Professional Course in Barista (Service Quality Focus) – Escuela Taller Comayagua