Mariana Rico

Maintained cleanliness of residential and common areas through dusting, sweeping, vacuuming, and wet mopping. Utilized approved custodial tools and chemical cleaners to meet safety and sanitation standards. Sanitized high-touch and high-traffic areas to support a healthy living environment.

Custodial Services / Environmental Services at SI Staffing (Assigned to Johns Hopkins Housing) (2025-11 – Present)

• Maintained cleanliness of residential and common areas through dusting, sweeping, vacuuming, and wet mopping.
• Utilized approved custodial tools and chemical cleaners to meet safety and sanitation standards.
• Sanitized high-touch and high-traffic areas to support a healthy living environment.
• Cleaned windows, walls, blinds, ceilings, and doors, using ladders and safety equipment as required.
• Collected and disposed of trash, recycling, and compost, including manual emptying of trash chutes.
• Restocked restroom and facility supplies and reported maintenance issues or damages to supervisors.

Assistant Manager / Cook / Facility Support at IHOP (2022-01 – 2025-10)

• Assisted with staff scheduling, payroll support, and daily operations to ensure proper coverage.
• Supported and guided team members while maintaining food quality and customer service standards.
• Addressed customer concerns and complaints, both in-store and online, professionally.
• Prepared and cooked menu items following food-safety and cleanliness guidelines.
• Maintained clean dining and kitchen areas and reported maintenance or safety concerns.

Waitress / Cook / Restaurant Support at IHOP (2018-08 – 2022-01)

• Greeted guests, seated customers, and entered orders accurately using the Micros POS system.
• Prepared and cooked food items according to quality and food-safety standards.
• Delivered meals, processed payments, and ensured customer satisfaction.
• Maintained cleanliness of dining and kitchen areas, including sanitizing surfaces and trash removal.

High School Diploma – Benjamin Franklin High School (2015 – 2019)