Mauricio Arreola

IT Director and Agile Coach with over 30 years of experience leading Information

Technology projects, IT service management, and the implementation of organizational agility frameworks. Passionate about applying agile culture to help organizations align their operations with strategic business objectives. Has directed IT, Consulting, and PMO areas in complex environments, integrating frameworks such as SAFe, Scrum, ITIL, CMMI, ISO

27001, and Management 3.0, driving sustainable and measurable value delivery.

Senior Consultant – Capability Boosters (by Qualtop Group) | Jan 2020 – Present

• Specialized consultant in Agile transformation and IT quality models.
• Implementation of frameworks such as SAFe, Scrum, CMMI v2.0, ISO 27000, ISO 29110, and MoProSoft.
• Facilitator of organizational change, agile coaching, and capability development for clients in financial, education, service, and government sectors.
• Licensed Management 3.0 instructor.
• SAFe SPC consultant and substitute RTE/Scrum Master in ART implementations for BCIE, Liverpool, Transnetwork, and HSBC.
• Participated in CMMI-DEV, CMMI-SVC, and ISO 27001 certification projects; conducted ISO/IEC 42001 feasibility analysis.
• Trained over 250 professionals in Management 3.0, Agile frameworks, and Quality models.
• Supported ITSM process implementation and internal Jira Service Desk operations.

Project Management Office Director – Qualtop Group | Jan 2016 – Dec 2019

• Managed the organization’s project portfolio ensuring compliance with scope, quality, budget, and timelines.
• Coordinated technical, commercial, and administrative areas to maintain executive visibility and strategic alignment.
• Led CMMI-DEV ML5 (High Maturity) accreditation for the group.
• Served as Sponsor for ISO 27001 certification.
• Maintained up-to-date project information across all initiatives.
• Monitored capacity, resource availability, and project budgets.
• Coordinated communication and documentation for all projects.
• Supported commercial proposals and business unit coordination.

Director of Operations and Consulting – Qualtop | May 2012 – Dec 2015

• Led teams across Mexico, the U.S., and Argentina to execute projects under quality and efficiency frameworks.
• Designed performance metrics and career plans for consulting teams.
• Managed corporate projects (budget, quality, timelines).
• Coordinated resources, monitored KPIs, and prepared executive communications.
• Supported commercial proposals and business strategy alignment.
• Led CMMI-SVC ML5 (High Maturity) accreditation projects.
• Oversaw operations contributing to the National Quality Award (2014) and Ibero-American Quality Award (2015, Silver Medal).
• Coordinated international consulting projects (Mexico, U.S., Argentina).
• Directed ITSM consulting projects based on CMMI-SVC.

IT and ITSM Process Consultant – Sinergit / Innevo | Aug 2007 – Apr 2012

• Consulted in ITIL, CMMI, and MoProSoft.
• Managed audits, change processes, and infrastructure projects in public and private institutions.
• Implemented Agile and process frameworks (CMMI, MoProSoft).
• Deployed ITIL processes for Assetel, GIG, CFE Jalisco Division, CFE Central West, CFE CENACE.
• Led 'Gestar ITIL' implementation in CFE Jalisco Division and Taak Corporativo.
• Managed incident administration outsourcing for PKF International.
• Developed IT service processes for electronic invoicing (Forcogsa, MasterEdi).
• Coordinated 10 software development projects managing outsourcing teams and aligning deliverables with business objectives.

IT Director – UNIVA | Apr 2000 – Jul 2007

• Directed IT systems and technology services for the university network.
• Managed software development (in-house and third-party).
• Oversaw technical support and Help Desk operations.
• Led networks and telecommunications, including LAN, VPNs, wireless, analog/digital/IP telephony.
• Directed IT-related projects including security, videoconferencing, and smart classrooms.

Project Lead – Grupo Chocolate Ibarra | Dec 1994 – Mar 2000

• Led IT projects and supported enterprise systems.
• Trained users and technical leaders in IT tools.
• Managed corporate IT services and systems.
• Developed applications using Informix, Access, Visual Basic, Delphi, and HTML.
• Developed the first corporate website for the group.
• Served as Informix Database Administrator.

Programmer Analyst – TezeSoft | Sep 1992 – Nov 1994

• Provided technical support and UNIX network administration.
• Delivered Informix training and consulting services.
• Developed business software solutions for multiple clients.

Computer Lab Administrator – UNIVA | Sep 1991 – Aug 1992

• Controlled lab access, performed preventive maintenance, and managed LAN/Netware networks.
• Developed applications in Clipper and Cobol.
• Provided HP-3000 training and computing workshops for staff.

Mainframe Assistant Operator – SHCP (Mexican Ministry of Finance) | Sep 1988 – Mar 1989

• Operated IBM-4331 Mainframe and handled magnetic media conversions (cassette/tape).
• Generated system reports.

• Master’s in Business Administration – Universidad del Valle de Atemajac (UNIVA), 2002–2005
• Master’s in Computer Science – Universidad del Valle de Atemajac (UNIVA), 1999–2001
• Bachelor’s in Computer Engineering – Universidad del Valle de Atemajac (UNIVA), 1990–1993