Mauricio Berne

Provide technical assistance to team members by troubleshooting and resolving a wide range of computer-related issues, ensuring smooth day-to-day operations. Maintaining and updating our customer-facing website, which allows users to generate insurance quotes and manage their budget planning.

IT DIVISION MANAGER at POULL INTEGRAL DE RIESGOS (2025-03 – Present)

• Provide technical assistance to team members by troubleshooting and resolving a wide range of computer-related issues, ensuring smooth day-to-day operations.
• Maintaining and updating our customer-facing website, which allows users to generate insurance quotes and manage their budget planning.

MAINTENANCE AUX ENGINEER at ALE SERVICE CENTER (2024-08 – 2024-12)

• Performing administration duties for aircraft maintenance teams. Such as updating technician trainign information for more than 90 employees, from different aircraft companies like Bombardier and Leonardo.
• Mandatory training courses from FAA and keep record of manuals and protocols inside the Service Center for audits performed by local aviation authorities.

BRANCH MANAGER at GRUPO BGH PAPELERÍA MAYOREO SLP (2017-06 – 2019-08)

• Managed a state branch, with an almost 40% growth by year, leading a team of 8 employees. Improved customer satisfaction by 15% implementing service protocols with cashier operations.
• Spearheaded a social media and marketing campaing increasing online engagement in our webstore and boosted in-store traffic. Meeting and exceeding sales targets by promotional campaings by 10%.

ENGINEERING in ELECTRONIC AND CONTROL OF AIRCRAFT SYSTEMS – UNIVERSIDAD AERONÁUTICA EN QUERÉTARO (2020-08 – 2024-12)